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Sunday 21 July 2019
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Topic: Patients

July 12, 2019

NHS England’s flagship patient feedback tool will be modified next year, with patients no longer being asked if they would recommend the service to their family or friends.
 
The feedback tool’s key question, ‘How likely are you to recommend our service to friends and family if they needed similar care or treatment?’ will be scrapped from April 2020, following feedback from stakeholders that it should be ‘clearer and more accessible’.
 

July 11, 2019

Patients can now access health information through voice-assisted technology, as part of a partnership between the NHS and Amazon.
 
However, the RCGP has warned that while the idea is interesting, it has the potential to put 'more pressure' on GPs.
 
The partnership was initially announced in July 2018 as part of a committment to invest almost half a billion pounds in hospital technology.
 

July 8, 2019

The proportion of patients deregistering from a digital GP provider and returning to their original practice is three times higher than patients switching between traditional practices.
 
In London – where digital provider Babylon GP at Hand is based – more than a third of patients at digital practices go back to their previous GP surgery within a year of moving to the new one, according to NHS England analysis.
 

July 4, 2019

Almost half of GP practices in England are expected to adopt a pharmacist-led initiative that helps to reduce medication errors in general practice prescribing by next year.
 
The NHS Patient Safety Strategy, published on Tuesday (2 July), said that the Academic Health Science Networks (AHSNs) will support national rollout of this initiative to general practice.
 

May 15, 2019

Kamaldeep Sahota, operational manager at King Edwards Medical Centre in London, explains how his practice dramatically improved its ability to recognise patients at risk of becoming diabetic 
 
A few years ago, King Edwards Medical Centre in Barking, east London, was struggling to identify pre-diabetic patients.
 
The problem was shared by other practices in the area, encouraging NHS Barking and Dagenham CCG to introduce a new initiative in 2016, to help its 37 practices reduce the number of undiagnosed diabetes cases.

February 19, 2019

Patients and carers should not be afraid to complain about the care they receive as it can help the health and social care sector improve, the CQC has said.
 
Over a third (37%) of respondents to a CQC survey said they did not raise concerns as they felt that ‘nothing would change as a result’.
 
The findings are part of research released by the CQC today, which saw the organisation survey 2,002 people in England who accessed private or NHS health or social care services in the last five years.
 

February 5, 2019

GP practices will receive an extra £5 for every child aged 10-11 they vaccinate with the MMR vaccine from April, under the new GP contract.
 
The five-year deal, agreed by NHS England and the BMA, includes the extra payment as part of an MMR catch-up campaign, which aims to reduce the current number of measles outbreaks.
 
This comes as a recent surge in measles cases led PHE to urge patients ensure if they have had two doses of the MMR vaccine, to check with their GP before going on holiday.
 

February 4, 2019

Practices will be requested to offer patients online access to their full medical records retrospectively from April 2020, as stated in the GP contract.
 
GP practices will be expected to make progress in 2019/20 towards offering online medical records, a requirement that will become contractual from April 2020, according to the new GP contract.
 

February 4, 2019

All patients will need to be covered by a primary care network, even if not all practices join them, according to the new GP contract.
 
The new five-year deal, published last week, aims to get 100% geographical coverage of primary care networks from 1 July this year.
 

January 30, 2019

A former challenger for Labour leader has publicly criticised GP practices' systems of allocating appointments to patients, calling them ‘frustrating and ineffective’.
 
In a series of posts, MP Owen Smith - who unsuccessfully challenged Jeremy Corbyn for the Labour Party leadership in 2016 - highlighted his own difficulties in securing a GP appointment through what he called the 'telephone at 8.30am and try your luck' system.
 

January 21, 2019

Nearly three quarters of patient organisations that contribute to NICE decisions have taken funding from manufacturers of a relevant product, a new study has claimed.

January 17, 2019

GP practices in Cornwall and in the Isles of Scilly will be reimbursed £2.50 per child after checking the immunisation status of 1,200 children following an individual’s error, NHS England has said.
 
According to NHS England, the system recall functionality was ‘inadvertently switched off’ following the passage of records between two different providers of Child Health Information Service (CHIS) systems, meaning some children could have not been recalled for their immunisation appointments.
 

January 15, 2019

CCGs should fund data protection officers to help overworked practices cope with patient data requests, the GP partnership review has suggested.

January 10, 2019

More than half of patients think there is not enough space at the reception desk to discuss their issues in private, a survey has found.
 
The survey by The Patients Association found that 58% of the 720 respondents feel their practice lacks privacy.
 

January 4, 2019

Patients who need an ambulance at a GP surgery are routinely facing waits twice as long as patients who call 999 from elsewhere, a major investigation by our sister publication Pulse has revealed.
 
Freedom of information responses from 10 of the 13 ambulance trusts across the UK show that, without exception, the average wait for patients who are with healthcare professionals is far longer than for members of the public.
 

December 11, 2018

Primary mental health care should be at the heart of the NHS long-term plan, a report has said.
 
Little investment has traditionally been allocated to primary mental health care, due to a lack of focus on a national level, according to a report published yesterday by the Centre for Mental Health and the University of Birmingham.
 

December 10, 2018

GP practices will not be allowed to buy fax machines from January next year and the equipment will be phased out by end of March 2020, the Government has announced.
 
This measure, which is part of the Government’s tech vision for the health service, will also see NHS organisations being monitored on a quarterly basis until they are fully ‘fax free’.
 
Organisations will have to invest in modern technology, such as secure emails, to improve cyber security, the Department of Health and Social Care (DHSC) said.
 

December 7, 2018

Practice managers have been asked to re-send nearly 20 years' worth of immunisation records to NHS England, as part of a national drive for improved child health data.
 
Practice managers were told the task - which would involve extracting all new registrations and immunisations since October 1999 from GP records - is to ensure there are no gaps in the records held by NHS England.
 

November 30, 2018

Health secretary Matt Hancock has given an interview to the Evening Standard praising private GP service provider Babylon in an article carrying Babylon branding.
 
Mr Hancock said of Babylon’s GP at Hand app that that ‘by serving some people more efficiently this technology allows more resources for people visiting GPs directly’.
 
The interview appeared alongside Babylon branding in the Evening Standard’s ‘Future London’ supplement on Wednesday 28 November.
 

November 30, 2018

The primary care home model allows for closer integration of social care with primary care, new guidance has said.
 
Primary care home and social care: Working together, published yesterday by the National Association of Primacy Care (NAPC) and the Association of Directors of Adult Social Services (ADASS) showcased examples of successful collaboration between primary and social care through the primary care home (PCH) model.
 

November 28, 2018

GP practices and pharmacies will be able to share patients’ data more easily thanks to a new standard, NHS Digital has said.
 
The standard will be incorporated into the clinical systems that pharmacies and practices use from next year, allowing community pharmacists to share information digitally with GP practices.
 
For the first stage of the standard, pharmacists will be able to communicate information collected on patients when they provide services such as vaccinations, medications and guidance with minor ailments.
 

November 14, 2018

The BMA has urged NHS England to end Capita’s contract for GP back office services, after it failed to deliver correspondence relating to cervical cancer screening to 47,700 women.
 
The BMA has written to NHS England chief executive Simon Stevens after becoming aware of the issue, which it said mainly relates to appointment invitations or reminder letters, but does include some screening results.
 

November 12, 2018

Data outages affect the ‘nuts and bolts’ of GP practices and the IT system in Wales needs to improve to ensure practices can assist their patients, RCGP Wales has said.
 
In response to a report on the NHS Wales Informatics Service (NWIS) published by the Welsh National Assembly’s Public Accounts Committee, RCGP Wales said the findings should ‘kickstart a process that improves digital technology in the Welsh NHS’.
 

November 12, 2018

Some GP practices have been left with ‘extraordinarily high numbers of documents to check’ following errors with the Docman system.
 
In some cases, practices were having to manually check 'in excess of a thousand' documents following the IT glitch, which was reported in August and caused documents received by practices through NHSmail to be left out from patient records.