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Monday 25 June 2018
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Topic: IT

June 12, 2018

Anwar Hussain, a practice manager at St Pauls Way Medical Centre in East London leads a very young practice, where employees are constantly keen to find new technologies to introduce at practice level.
When he heard of AccuRx Chain SMS, a text system that allows staff to communicate with patients in less than 30 seconds, he decided to try it out at his practice.

June 8, 2018

One in five patients who signed up with the GP at Hand app in southeast London has re-registered with their original GP practice, CCG board papers have revealed.
Since November, private company Babylon has made use of the out-of-area registration scheme, and a host GP practice in Fulham, to sign up over 20,000 NHS patients across London.

June 6, 2018

The Public Account Committee (PAC) has declared that NHS England has been ‘too slow’ in reviewing mishandled  clinical correspondence.
In a report published today, the PAC lamented the way the health service is dealing with mistakes made by NHS Shared Business Services (NHSSBS) in forwarding misdirected correspondence sent to the wrong practices by hospitals.

June 4, 2018

A new service will allow GP practices in Solihull to cut diagnosis times at the click of a button if a pilot is extended.
PhotoSAF Sharing, powered by the Consultant Connect app, allows GPs to take clinical photos with the patients’ consent and share it with other clinicians, helping them to make quicker decisions on patients’ health.

May 18, 2018

As part of the General Practice Forward View, £45m has been invested to help practices purchase online consultation systems.
Practice manager Mark Thomas was looking for a better way to manage Chelston Hall Surgery in Torquay, South West England when he came across e-consultation.

May 17, 2018

Nearly half (46%) of Cornish patients find it hard to speak to practice staff to book an appointment, a health watchdog has revealed.
A survey, which collected answers from more than 2,100 patients, launched by Healthwatch Cornwall in collaboration with health service commissioners NHS Kernow, also found that the overall experience of booking an appointment was 'poor' for 38% of people.

May 8, 2018

On 12 May 2017, the global WannaCry ransomware attack targeted the NHS. 
As a result:
• More than 200,000 computers were affected in 100 countries
• Almost 20,000 hospital appointments were cancelled
• 80 of 236 trusts suffered disruption in England 
• 603 NHS organisations including 595 GP practices were infected 

May 4, 2018

Working at scale is becoming more common for practices. As of 2016, over half the country had formed into networks or federations of practices, said Dr Arvind Madan, director of primary care at NHS England in the general practice forward view (GPFV).
In December 2017, a group of practice managers in Calderdale, West Yorkshire got together to discuss the possibility of working collaboratively.

April 26, 2018

GPC IT policy lead Dr Paul Cundy runs through a check list of actions for practices to prepare for the EU General Data Protection Regulation
With the EU’s General Data Protection Regulation (GDPR) due to come into force on 25 May, GPC IT policy lead Dr Paul Cundy runs through a check list of actions to help you get prepared.

April 20, 2018

GP leaders in Kent have called on local police officers to stop 'intimidating' practices into handing over patient records.
The officers were said to have entered surgeries demanding patient records but were unable to show the request had been authorised by a supervisor.
LMC leaders said that, in some cases, practices ‘inadvertently’ gave police officers the data – later realising it is against patient confidentiality.

April 16, 2018

The Home Office must be prevented from using GP patient data ‘like the yellow pages’, the Royal College of General Practitioners (RCGP) has urged.
The comment follows renewed calls from the health and social care committee for NHS Digital to suspend an agreement – known as a Memorandum of Understanding (MoU) – that allows it to share data with the Home Office.
RCGP chair Helen Stokes-Lampard said that the current approach followed by the Home Office risks putting off patients from visiting their GP practices.

April 13, 2018

A GP practice could close after failing to find new premises, as the current ones are not suitable for the provision of care.
Patients have been sent a letter today (13 April) in which the practice partners ask for their views on the closure of one of The Limes Medical Centre branches, Garlinge Branch Surgery in Margate, Kent.
The main surgery in Trinity Square, Margate will stay open and patients will not need to re-register with another practice.

April 10, 2018

The Royal College of General Practitioners (RCGP) has issued a list of questions for patients, GPs, commissioners and practices to consider before switching to online GP services.

March 28, 2018

The number of online GP service users has increased by over 40% in one year, NHS England has said.

Figures by NHS England published yesterday (27 March) revealed a 42% increase in the number of people using online services compared to this time last year and, according to NHS Digital figures, ‘some one million appointments are being made or cancelled online every month’.

March 26, 2018

E-referrals can save GPs’ time and NHS money, NHS Digital has said today (26 March).

Practices can reduce GPs’ workload by making use of the NHS e-Referral (e-RS), which allows family doctors to electronically refer patients and help them book an appointment when it is most convenient for them.

The e-RS allows patients to book or alter appointments online thought their phone or tablet, which saves GP practice time and reduce NHS’ spending on phone bills, NHS Digital said.

March 23, 2018

More than two in five online primary care service providers are 'unsafe', a report by the Care Quality Commission (CQC) has found.

The report published today (23 March) on inspections carried out up to 28 February also revealed that online primary care services improved since they were first inspected in November 2016, when 86% of these services were not providing safe care.

March 20, 2018


Less than half of GP practices in England offer free Wi-Fi to their patients because of comissioners' logistics delays, Management in Practice has learned.

NHS Digital said that, as of 19 March, only 43% of GP practices (approximately 3,261 practices) offer Wi-Fi services to their patients, despite the target of providing free Wi-Fi to all patients by 31 December 2017.

March 9, 2018

A GP practice is launching a virtual patient participation group (PPG) to run alongside with its regular face-to-face meetings.

Adelaide Street Family Practice in Blackpool hopes that the existence of a digital group on Facebook will encourage more people to become active participants and contribute to the practice’s PPG.

The digital group is launching on 20 March, but the practice will be running a test session before the official release date.

March 5, 2018

GPs are set to have to review tens of thousands of patient records following a problem where dates and times of entries were removed.

Over 2,500 practices have lost patient data including read codes, vaccination information and pathology results due to a problem with importing records of returning patients.

The problem, which has impacted 44,104 records, has affected patients that were registered with SystmOne or EMIS practice, moved to a practice that does not use these systems and then moved back to a SystmOne or EMIS practice.

March 5, 2018

Millions of Brits struggle to see their GP because they find it so hard to make an appointment, a survey has revealed.

The survey of 2,035 UK respondents by Censuswide, commissioned by Octopus Healthcare, has found that more than 18 million people (36%) across the UK could not get a GP appointment in the past 12 months because they could not get through on the phone to make an appointment.

About 48% of respondents from Birmingham could not see their GP in the past year, while the figure stands at 40% in Cardiff and 39% in London.  

February 19, 2018

NHS England employees will be able to quickly share information across different NHS bodies, following NHS Digital’s plans announced today.

Anyone with an NHSmail account will be able to benefit from the integrated services.

NHS Digital hopes to allow NHS staff to better communicate with each other by integrating NHSmail, which uses Microsoft Exchange and Skype for Business to securely exchange patient information, with Office 365.

February 15, 2018
KardiaMobile is a small device the size of a credit card that can detect AF through a person’s fingertips.

New technology to detect atrial fibrillation (AF) is being distributed to NHS practices across England.

Developed by AliveCor, KardiaMobile is a small device the size of a credit card that can detect AF through a person’s fingertips.

GPs are encouraged to use it as a screening-tool for atrial fibrillation during routine appointments or during other health checks.

January 18, 2018

From May 2018, the current Data Protection Act (DPA) 1998 will leave space to its younger sister, the General Data Protection Regulation (GDPR).

Fines are among the things that are changing. Under the current DPA, entities in breach of data can pay up to £500,000; however, after the GDPR comes into place, fines could reach up to €20m or 4% of a company previous year’s financial incomings.

It is then wise to check a few things to make sure you are complying with the GDPR.

December 19, 2017

Patients would rather not have their data handled by new health tech companies, a survey of 2001 UK residents has shown.

Around 80% of patients believe that health apps should not have access to their personal records, with 84% sharing this view with regards to healthcare technology, because they are unsure of which security measures these companies have in place.

Nearly half of patients revealed that they would not place their trust in online health companies (41%).