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Sunday 19 November 2017
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Topic: IT

October 27, 2017

Nearly 600 GP practices were affected by the NHS cyber attack, a recent National Audit Office (NAO) investigation has revealed.

NHS England was the victim of a ransomware cyber attack, known as WannaCry, the largest to ever affect the service on 12 May 2017.

The virus sent pop-up messages to NHS computers, requesting a $300 (around £230) ransom payment in exchange for access to the PCs.

As a result, patient records and emails were inaccessible and thousands of GP appointments were cancelled.

October 18, 2017
A study revealed that unofficial Facebook pages for general practices carry more negative reviews and comments than official ones.

Unofficial Facebook pages can compromise practices’ professional integrity, according to research.

A study, released by the British Journal of General Practice, revealed that unofficial Facebook pages for general practices carry more negative reviews and comments than official ones.  

Researchers looked at 83 practices based in North Staffordshire, which had a total of more than 450,000 registered patients.

More than half of these practices had unofficial pages, with some using their names to advertise local businesses.

September 30, 2017

In the wake of the unprecedented cyber attack that affected organisations around the world, Alice Harrold examines how the NHS network was jeopardised and how to keep your IT systems safe

The NHS was the highest- profile victim of a global ransomware attack on 12 May, which resulted in practices being shut down, operations being cancelled and GP documents such as patient records being unavailable in England and Scotland.

September 29, 2017

NHS Digital has announced the launch of a new pilot in general practices in England.

The scheme will enable five GP practices, which currently use the Vision system, to prescribe and deliver Electronic Prescription Service Schedule 2 and 3 Controlled Drugs (EPS CDs) across London and in the north west of the country.

NHS Digital will be in charge of monitoring the prescription and dispensing of EPS CDs.

September 19, 2017

Thousands of GP surgeries in the UK are now able to release time to care with Surgery Connect telephone solution through their EMIS system.

The cloud-based software, from telecommunications service provider X-on, allows GP practices to have access to the latest in telephone technology, save time and improve their patients’ experience.

It provides services, such as call recording and appointment confirmation. The service is much cheaper than a traditional phone system, offering free calls and single monthly payments.

August 29, 2017
After the recent cyber attack on the NHS, how can practices stay safe online?

The NHS was the highest-profile victim of a global ransomware attack on 12 May, which resulted in practices being shut down, operations being cancelled and GP documents such as patient records being unavailable in England and Scotland.

August 9, 2017
Practices in Suffolk plan to keep communication lines open using a mobile chat app in the event of another cybersecurity attack on the NHS.

Practices in Suffolk plan to keep communication lines open using a mobile chat app in the event of another cybersecurity attack on the NHS. 

Practice managers and commissioners in NHS West Suffolk CCG and NHS Ipswich and East Suffolk CCG will be asked to join WhatsApp groups to keep in contact with each other.

The emergency measure comes in response to a cybersecurity attack on the NHS in May, which shut many practices for days.

June 30, 2017
When it comes to providing more efficient and effective services, the quick wins have already been banked. So how do GP practices continue to improve services and save money?

When it comes to providing more efficient and effective services, the quick wins have already been banked. So how do GP practices continue to improve services and save money, while grappling with an ageing population, exponential rise in long term conditions, tighter budgets, increasing vacancies and a heavier workload?

June 7, 2017
It’s worth keeping a close eye on practice finances, and with the software packages now available it’s easier than ever, writes Mark Dempsey.

It’s worth keeping a close eye on practice finances, and with the software packages now available it’s easier than ever, writes Mark Dempsey

There is more pressure than ever before on GP practices to keep good financial records, meaning they need to be up to date, accurate and easily accessible. The slowdown in funding growth is making it increasingly difficult for practices to live within their means and places them under tremendous pressure to get their finances in order.

May 17, 2017
GP practices and other NHS services around England which were forced to close for several days following the 'cyber attack' on the NHS computer system, have now reopened.

GP practices and other NHS services around England which were forced to close for several days following the 'cyber attack' on the NHS computer system, have now reopened.

Some GP practices had to close from 12 May while staff at other NHS services also found themselves unable to work.

May 12, 2017
A major cyber attack on the NHS computer system has shut down GP practices around England.

A major cyber attack on the NHS computer system has shut down GP practices around England.

Management In Practice understands that some GP practices have had to shut down, while hospital staff found themselves unable to work.

Dr George Farrelly, a GP in East London, said his practice did not have access to patient records and could not prescribe medicines.

Dr Farrelly, who works at the Tredegar practice in Tower Hamlets, said his practice had ‘heard something might happen’ earlier in the day so had printed the appointment list.

May 8, 2017
A group of sixteen practices in the southeast have banded together to form a federation to ease pressure on their resources.

A group of sixteen practices in the southeast have banded together to form a federation to ease pressure on their resources.

The GP federation for Windsor, Ascot and Maidenhead (F-WAM), will see a group of surgeries from across the borough to share their expertise.

The federation was officially formed on 26 April after a year’s worth of preparation. The group will now have 140,000 registered patients on their list.

April 28, 2017
What will your job be like in a decade’s time? Victoria Vaughan asks the experts.

What will your job be like in a decade’s time? Victoria Vaughan asks the experts

If the past year has taught us anything, it is that predicting the future is a fool’s errand. Few people expected Brexit, to see Theresa May moving into Downing Street or Donald Trump waving from the White House.

But, closer to home, there are some clues to how the role of the practice manager is changing – and how it might look 10 years from now. 

April 13, 2017
Recording GP appointments could help improve patient care and provide a useful database for research and training, a study published in the British Journal of General Practice has suggested.

Recording GP appointments could help improve patient care and provide a useful database for research and training, a study published in the British Journal of General Practice has suggested.

Marcus Jepson, professor of primary care at the University of Bristol set out to create an archive of videotaped consultations and linked data based on a large sample of routine face-to-face doctor-patient consultations with consent for use in future research and training.

April 6, 2017
Managers can download an infographic guide from the NHS on how to best communicate with staff of all ages.

Managers can download an infographic guide from the NHS on how to best communicate with staff of all ages. You can see it here.

April 3, 2017
A practice in Cumbria more than tripled the number of patients registered for its online services in one week with an 'all-out' information drive.

A practice in Cumbria more than tripled the number of patients registered for its online services in one week with an 'all-out' information drive.

Following an agreement between the British Medical Association (BMA) and NHS England, practices in England aimed to have at least 10% of their patients registered for Patient Online services by the deadline of 31 March.

March 22, 2017
The Richmond General Practice Alliance (RGPA) is using new technology to provide 12-hour, seven-day care to patients in the London borough and to give its GPs the ability to provide better care in the community.

The Richmond General Practice Alliance (RGPA) is using new technology to provide 12-hour, seven-day care to patients in the London borough and to give its GPs the ability to provide better care in the community.

RGPA is the first federation in the country to offer end-to-end ‘interoperability’ whilst supporting extended access with the use of Vision 360, which it implemented in September 2015.

March 20, 2017
There's an app for everything it seems with practices implementing software fro everything from administrative work, to generating income, to improving patient experience.

There's an app for everything it seems with practices implementing software to ease the burden of administrative work, to generate income, and even to improve patient experience.

Daniel McGraw, chief commercial officer of GP practice tech company, Vision, spoke to Management in Practice about how technology can drive practice development.

February 20, 2017
A new online tool to improve the referral process has been welcomed by practices.

A new online tool to improve the referral process has been welcomed by practices.

NHS Digital designed the feature which makes it easier for GPs to viewservice referral criteria before referring a patient to secondary care.

This will bring about a reduction in administration work for staff, save GPs time, as well as lower practice costs.

The online tool is called the Verification of Referral Criteria and is now part of the NHS e-Referral Service.

November 21, 2016
Online consultations for patients are found to be popular with patients and save GPs time, according to a report by the Health Innovation Network South London.

Online consultations for patients are found to be popular with patients and save GPs time, according to a report by the Health Innovation Network South London.

Twenty Hurley Group practices in south London have been taking part in the pilot of an online self-triage and patient information service.

November 14, 2016
GP leaders have warned that the GP patient record system in England is “in chaos” following a BMA survey that revealed widespread problems with Capita services.

GP leaders have warned that the GP patient record system in England is “in chaos” following a BMA survey that revealed widespread problems with Capita services.

The survey heard responses from 281 GP practices about their experiences in October 2016 covering more than 2,159,547 patients in England.

Capita won a new out sourced contract from NHS England to deliver administrative support services to GP practices in September 2015.

September 26, 2016
Government ministers and NHS leaders must set out a clear plan for using digital technology in the NHS

Government ministers and NHS leaders must set out a clear plan for using digital technology in the NHS, the King’s Fund has said.

September 15, 2016
The NHS e-Referral Service has saved the health service £10 million in its first year of operation, following a redevelopment by NHS Digital

The NHS e-Referral Service has saved the health service £10 million in its first year of operation, following a redevelopment by NHS Digital.

The electronic booking system was used to make 10 million referrals in the same time period.

NHS Digital has said millions of pounds have been saved because they built the service in-house, in collaboration with other software specialists.

This has led to a 60% reduction in running costs compared to the “Choose and Book” system, which the NHS e-Referral Service replaced in June 2015.

September 7, 2016
The health secretary has announced a “move towards self-diagnosis” in the NHS with a new online symptom-checker.

The health secretary has announced a “move towards self-diagnosis” in the NHS with a new online symptom-checker. 

Speaking at NHS Expo in Manchester today, Jeremy Hunt has said the online tool would replace NHS 111 call handlers with a set of online questions, which he said would be “more convenient” for some people.

“What this is not doing is ever replacing the role of the doctor or nurse or someone with clinical training who needs to make a clinical judgement about the treatment people need,” he said.