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Friday 17 August 2018
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Topic: HR

June 7, 2018

The Prime Minister is committed to pouring more money into the NHS, health and social care secretary Jeremy Hunt confirmed in an interview with The Guardian today. 
 
In March, Ms May announced long-term funding plans for the NHS and she will honour her pledge as the national health system turns 70, Mr Hunt stated.

June 5, 2018

Practice managers should involve receptionists during the planning stages when considering introducing alternatives to face-to- face appointments, a study has concluded.
 
The research, published today in the British Journal of General Practice (BJGP), looked at the role receptionists play in the implementation of alternative approaches to face-to-face consultations.
 

June 1, 2018

Unfortunately there are too many examples of practice managers who have abused their position of trust and committed acts of fraud. Sometimes the amount involved can be in excess of £100,000. 
 
This is effectively a dual crime. Not only are they stealing from their employers, but they are also taking money indirectly from the public purse. Very often these fraudulent acts occur over a number of years, so why are they able to do this?
 
Examples of tried and convicted cases over the last 10 years:
 

May 23, 2018

A GP surgery in Reading has struggled to recruit practice staff and as a result has had to hand back its contract.
 
Priory Avenue Surgery in Caversham will close on 30 June 2018, after the current APMS provider of GP services One Medical Group failed to recruit permanent GPs and practice staff, NHS Berkshire West Clinical Commissioning Group (CCG) said in a statement published today (23 May).
 

May 23, 2018

The RCGP has launched a UK-wide campaign to tackle the ‘epidemic of loneliness’ and social isolation affecting millions of patients.
 
A survey carried out by the RCGP found that three out of four GP see between one and five people a day who have come in mainly because they are lonely.
 
The college is calling for every GP to have access to a social prescriber to help people make connections to prevent them becoming isolated and lonely.
 

May 15, 2018

The GP workforce in England is continuing to decline, as official statistics reveal that 316 full-time equivalent GPs have left the profession in the last three months.
 

May 14, 2018

GPs and health professionals working in NHS general practices will get clinical negligence indemnity backed by the Welsh Government, it has been announced.
 
Health secretary Vaughan Gething made the announcement today (14 May) after concerns were raised on increasing indemnity costs that could drive GPs away from general practice.
 

May 4, 2018

Working at scale is becoming more common for practices. As of 2016, over half the country had formed into networks or federations of practices, said Dr Arvind Madan, director of primary care at NHS England in the general practice forward view (GPFV).
 
In December 2017, a group of practice managers in Calderdale, West Yorkshire got together to discuss the possibility of working collaboratively.
 

May 1, 2018

NHS England has recruited nearly 600 mental health workers and more than 700 clinical pharmacists to GP practices as of December 2017.
 
While GP leaders said the new staff members are 'welcome' additions, they warned GPs have 'big concerns' about the schemes with no recurrent funding planned beyond 2020.
 
This comes as NHS England is two years into its five-year plan to rejuvenate general practice by 2020 with the GP Forward View.
 

April 30, 2018

The general practice workforce in Wales must expand ‘urgently’, the Royal College of General Practitioners (RCGP) in Wales has warned.  
 
The organisation, which represents GPs in Wales, said it had been warning ‘for several years' that the GP workforce is at 'tipping point’.
 
RCGP Wales chair Dr Rebecca Payne said: ‘It is imperative that the Welsh Government takes urgent action to boost the GP workforce and expand the number of other healthcare professionals working in general practice.’

April 3, 2018

Adelaide Street Surgery in Blackpool was struggling to hire more GPs to meet a growing demand of appointments from its patients.
 
The practice management team and GP partners met to come up with a workforce strategy, which resulted in the decision to hire two paramedics.
 
The move came after a positive experience in 2015, when the practice hired its first paramedic to deal with acute on the day emergencies.
 
On top of being able to save £20,000 a year, the team could offer an extra 88 appointments per week.

March 7, 2018

Practices need to be better prepared to respond to the harsh weather, the Medical and Dental Defence Union of Scotland (MDDUS) has suggested.

In some areas, practice staff struggled to get to work last week, and many practices had to close earlier or cancel appointments after the ‘beast from the east’ hit the UK with snow and freezing temperatures.

December 13, 2017
December 12, 2017

Nadia Bukhari is the youngest-ever female fellow of the Royal Pharmaceutical Society (RPS). Angela Sharda talks to her about the secret of her success, what makes her tick and the importance of family values and a strong support network.

Q What inspired you to become a pharmacist? 

October 30, 2017
Prevention is better than cure – so what can you do to avoid race discrimination, and how can you handle any claims that you do receive? Joanna Alexiou explains

Prevention is better than cure – so what can you do to avoid race discrimination, and how can you handle any claims that you do receive? Joanna Alexiou explains

September 20, 2017

Dr Richard Sandford-Hill, Senior Partner at Market Lavington Surgery, has been elected to replace Dr Peter Jenkins as the new chairman of Wiltshire Clinical Commissioning Group (Wiltshire CCG).

Following his announcement in July 2017, Dr Jenkins will step down on 30 September 2017, ending nearly three years of career as the chairman of Wilthire CCG.

‘I’m proud to have been part of helping to develop health services that are aligned to the needs and demands of a growing and increasingly ageing population, now and into Wiltshire’s future.

September 11, 2017
Joan Hutton is standing down after 45 years of loyal service at the Glenwood medical practice located in the town of Glenroth, in east-central Scotland.

Joan Hutton is standing down after 45 years of loyal service at the Glenwood medical practice located in the town of Glenroth, in east-central Scotland.

The receptionist started more than 45-and-a-half years ago at the practice, while still a young mother of two children, Carol and Mel.

The health centre, which was first located in Waverley Drive, was moved to Napier Road in 1974, only a few yards away from its previous location, with Joan and her colleagues.

'The face of the practice'

July 28, 2017
As the latest figures show only a modest improvement in staff absence due to illness, NHS Employers launches a new tool to help managers deal with sickness absence

The latest NHS Digital figures show that staff absence due to sickness has reduced by just 0.15% in the past two years, from 4.44% in 2015 to 4.29% in 2017.

The lowest rates of sickness absence (0.96%) were for nurses, midwifes and health visitors, while healthcare assistants and support staff showed the highest absence rates (5.9%).

July 28, 2017
Figures from the Royal College of GPs show that patients in England will have to wait more than a week for a GP appointment on more than 100 million occasions in just five years’ time

Figures from the Royal College of GPs show that patients in England will have to wait more than a week for a GP appointment on more than 100 million occasions in just five years’ time.

The data, estimated by the College based on current trends, show that the number of instances when patients will need to wait a week or more to see a GP will increase by over 20 million over the next five years. This is an increase of more than a quarter, from 80 million instances this year to 102 million by 2022.

A 'genuine risk to patient safety'

July 6, 2017
It is essential for practice managers to know how to get the most out of staff by turning negatives into positives, writes Keith Taylor.

It is essential for practice managers to know how to get the most out of staff by turning negatives into positives, writes Keith Taylor

Dealing with conflict and having to deliver bad news are some of the least enjoyable aspects of managing a team. But the way you deal with negative situations is what sets you apart as an effective practice manager. 

June 30, 2017
Solicitor Jayne Harrison discusses how to avoid an employment tribunal when dismissing an employee for performance reasons.

Solicitor Jayne Harrison discusses how to avoid an employment tribunal when dismissing an employee for performance reasons

Compensation awards for unfair dismissal can easily cost a practice dear. Here’s how to deal with difficult issues now and minimise the chance of a claim.

June 30, 2017
Bereavement is one of the most challenging experiences anyone will ever face. Debbie Kerslake, chief executive of Cruse Bereavement Care, explains how to cope with bereavement at your practice.

Bereavement is one of the most challenging experiences anyone will ever face. Debbie Kerslake, chief executive of Cruse Bereavement Care, explains how to cope with bereavement at your practice

For the GP whose partner has died after a long illness, the practice manager whose sister has been killed in a road crash or the receptionist returning to work after a miscarriage, bereavement can be overwhelming. 

June 19, 2017
The healthcare sector relies on a significant number of migrant workers to deliver services and meet demand. But increasingly and sometimes urgently, practice managers face a number of ethical and practical challenges when a candidate or member of staff finds it difficult to obtain or extend their visa.

The healthcare sector relies on a significant number of migrant workers to deliver services and meet demand. But increasingly and sometimes urgently, practice managers face a number of ethical and practical challenges when a candidate or member of staff finds it difficult to obtain or extend their visa.

The prospect of someone working unlawfully in the UK is worrying and could prove costly for employers, but so could a claim for unfair dismissal if the situation is not handled properly and fairly.

June 16, 2017
Coping with harassment at work is not an easy task and can become an uncomfortable situation. Katie Mahoney and Emily Battcock explain how to overcome the issue.

Coping with harassment at work is not an easy task and can become an uncomfortable situation. Katie Mahoney and Emily Battcock explain how to overcome the issue

Many of us probably think workplace harassment is a thing of the past, but it is both surprising and disappointing that cases are still hitting the headlines.

Last year, the Trades Union Congress (TUC) found that in a survey of 1,500 women, 52% said that they had been harassed at work.