This site is intended for health professionals only
Sunday 19 November 2017
Share |

Topic: HR

September 20, 2017

Dr Richard Sandford-Hill, Senior Partner at Market Lavington Surgery, has been elected to replace Dr Peter Jenkins as the new chairman of Wiltshire Clinical Commissioning Group (Wiltshire CCG).

Following his announcement in July 2017, Dr Jenkins will step down on 30 September 2017, ending nearly three years of career as the chairman of Wilthire CCG.

‘I’m proud to have been part of helping to develop health services that are aligned to the needs and demands of a growing and increasingly ageing population, now and into Wiltshire’s future.

September 11, 2017
Joan Hutton is standing down after 45 years of loyal service at the Glenwood medical practice located in the town of Glenroth, in east-central Scotland.

Joan Hutton is standing down after 45 years of loyal service at the Glenwood medical practice located in the town of Glenroth, in east-central Scotland.

The receptionist started more than 45-and-a-half years ago at the practice, while still a young mother of two children, Carol and Mel.

The health centre, which was first located in Waverley Drive, was moved to Napier Road in 1974, only a few yards away from its previous location, with Joan and her colleagues.

'The face of the practice'

July 28, 2017
As the latest figures show only a modest improvement in staff absence due to illness, NHS Employers launches a new tool to help managers deal with sickness absence

The latest NHS Digital figures show that staff absence due to sickness has reduced by just 0.15% in the past two years, from 4.44% in 2015 to 4.29% in 2017.

The lowest rates of sickness absence (0.96%) were for nurses, midwifes and health visitors, while healthcare assistants and support staff showed the highest absence rates (5.9%).

July 28, 2017
Figures from the Royal College of GPs show that patients in England will have to wait more than a week for a GP appointment on more than 100 million occasions in just five years’ time

Figures from the Royal College of GPs show that patients in England will have to wait more than a week for a GP appointment on more than 100 million occasions in just five years’ time.

The data, estimated by the College based on current trends, show that the number of instances when patients will need to wait a week or more to see a GP will increase by over 20 million over the next five years. This is an increase of more than a quarter, from 80 million instances this year to 102 million by 2022.

A 'genuine risk to patient safety'

July 6, 2017
It is essential for practice managers to know how to get the most out of staff by turning negatives into positives, writes Keith Taylor.

It is essential for practice managers to know how to get the most out of staff by turning negatives into positives, writes Keith Taylor

Dealing with conflict and having to deliver bad news are some of the least enjoyable aspects of managing a team. But the way you deal with negative situations is what sets you apart as an effective practice manager. 

June 30, 2017
Solicitor Jayne Harrison discusses how to avoid an employment tribunal when dismissing an employee for performance reasons.

Solicitor Jayne Harrison discusses how to avoid an employment tribunal when dismissing an employee for performance reasons

Compensation awards for unfair dismissal can easily cost a practice dear. Here’s how to deal with difficult issues now and minimise the chance of a claim.

June 30, 2017
Bereavement is one of the most challenging experiences anyone will ever face. Debbie Kerslake, chief executive of Cruse Bereavement Care, explains how to cope with bereavement at your practice.

Bereavement is one of the most challenging experiences anyone will ever face. Debbie Kerslake, chief executive of Cruse Bereavement Care, explains how to cope with bereavement at your practice

For the GP whose partner has died after a long illness, the practice manager whose sister has been killed in a road crash or the receptionist returning to work after a miscarriage, bereavement can be overwhelming. 

June 19, 2017
The healthcare sector relies on a significant number of migrant workers to deliver services and meet demand. But increasingly and sometimes urgently, practice managers face a number of ethical and practical challenges when a candidate or member of staff finds it difficult to obtain or extend their visa.

The healthcare sector relies on a significant number of migrant workers to deliver services and meet demand. But increasingly and sometimes urgently, practice managers face a number of ethical and practical challenges when a candidate or member of staff finds it difficult to obtain or extend their visa.

The prospect of someone working unlawfully in the UK is worrying and could prove costly for employers, but so could a claim for unfair dismissal if the situation is not handled properly and fairly.

June 16, 2017
Coping with harassment at work is not an easy task and can become an uncomfortable situation. Katie Mahoney and Emily Battcock explain how to overcome the issue.

Coping with harassment at work is not an easy task and can become an uncomfortable situation. Katie Mahoney and Emily Battcock explain how to overcome the issue

Many of us probably think workplace harassment is a thing of the past, but it is both surprising and disappointing that cases are still hitting the headlines.

Last year, the Trades Union Congress (TUC) found that in a survey of 1,500 women, 52% said that they had been harassed at work.

June 13, 2017
The recent announcement that NHS staff are to be awarded a 1% pay rise this year, while disappointing, is perhaps the percentage uplift most people had been realistically expecting.

The recent announcement that NHS staff are to be awarded a 1% pay rise this year, while disappointing, is perhaps the percentage uplift most people had been realistically expecting.

On the whole, staff might have accepted this with a resigned shrug, given the current financial pressures on the health service. But then we learned that MPs are to enjoy a 1.4% increase, which, according to the Daily Mirror, gives the politicians a new take-home pay of £76,011 per annum.

June 8, 2017
Ann Neville is the practice manager for Darwen Healthcare which recruited 3 GPs during the last year and a half and has been rated ‘Outstanding’ by the CQC.

Ann Neville is the practice manager for Darwen Healthcare which recruited 3 GPs during the last year and a half and has been rated ‘Outstanding’ by the CQC.

Ann spoke at Management In Practice Manchester today (8 June) about her experience of implementing change in her practice at a session called: ‘When recruitment gets tough, the tough get recruiting’.

May 31, 2017
A 5,000-patient branch practice has been forced to plan its closure after failing to recruit new GPs for vacant positions.

A 5,000-patient branch practice has been forced to plan its closure after failing to recruit new GPs for vacant positions.

The Folkestone East Family Practice in Kent will close on 1 November after a major recruitment campaign did not result in a single application.

The doctors will continue to provide services at the Sandgate Road Surgery, but patients fear they will not have capacity to absorb the whole patient list of its sister practice.

May 24, 2017
The NHS aspires to provide the safest, most effective healthcare in the world. But every year a small number of patients are harmed, sometimes fatally, in incidents that could have been prevented, Anne Ward Platt explains.

The NHS aspires to provide the safest, most effective healthcare in the world. But every year a small number of patients are harmed, sometimes fatally, in incidents that could have been prevented, Anne Ward Platt explains

May 22, 2017
Over 2,000 GPs providing care for more than 3 million patients could be lost to the NHS if their status is not protected during Brexit negotiations, the Royal College of General Practitioners (RCGP) has warned.

Over 2,000 GPs providing care for more than 3 million patients could be lost to the NHS if their status is not protected during Brexit negotiations, the Royal College of General Practitioners (RCGP) has warned.

The warning is based on a new analysis released today (22 May), which shows that 3,456,481 patients could be left without a family doctor if the 2,137 GPs from the European Union are forced to leave the UK.

May 16, 2017

NHS England’s blueprint for service transformation, Next Steps on the Five Year Forward View, has a number of implications for primary care, including the creation of GP practice ‘hubs’ covering patient list sizes of 30,000 – 50,000 patients. Andrew Broadbent, a solicitor in the hlw Keeble Hawson litigation and dispute resolution team, looks at the potential impact of the new arrangements on practice partnership agreements and supplier contracts

May 8, 2017
A group of sixteen practices in the southeast have banded together to form a federation to ease pressure on their resources.

A group of sixteen practices in the southeast have banded together to form a federation to ease pressure on their resources.

The GP federation for Windsor, Ascot and Maidenhead (F-WAM), will see a group of surgeries from across the borough to share their expertise.

The federation was officially formed on 26 April after a year’s worth of preparation. The group will now have 140,000 registered patients on their list.

May 4, 2017
The Scottish government has announced £2.5m for ‘up-skilling’ general practice staff, including practice managers.

The Scottish government has announced £2.5m for ‘up-skilling’ general practice staff, including practice managers.

The investment will offer managers, as well as receptionists training on how to direct patients to the right service and to take on more administrative tasks currently done by GP.

Health secretary Shona Robinson has committed to investing an extra £250m in general practice per year by 2021.

May 3, 2017
A Somerset practice was defrauded £22,000 over three years by its practice manager who has since been given a suspended sentence for the theft.

A Somerset practice was defrauded £22,000 over three years by its practice manager who has since been given a suspended sentence for the theft.

Jackie Bibby was found to be wrongfully paying herself thousands of pounds from the practice’s bank accounts for fake overtime.

The fraud began in 2011 when Bibby became manager of Clarence Park Surgery in Weston-super-Mare, and only stopped when she was caught in 2015.

April 28, 2017
What will your job be like in a decade’s time? Victoria Vaughan asks the experts.

What will your job be like in a decade’s time? Victoria Vaughan asks the experts

If the past year has taught us anything, it is that predicting the future is a fool’s errand. Few people expected Brexit, to see Theresa May moving into Downing Street or Donald Trump waving from the White House.

But, closer to home, there are some clues to how the role of the practice manager is changing – and how it might look 10 years from now. 

April 13, 2017
Around two in every five GPs in the South West have said they intend to quit within the next five years, confirming primary care leaders' fears that the workforce crisis continues to worsen.

Around two in every five GPs in the South West have said they intend to quit within the next five years, confirming primary care leaders' fears that the workforce crisis continues to worsen.

April 13, 2017
New healthy workplace guidance has been officially endorsed by the National Institute for Health and Care Excellence (NICE) as an evidence based resource to help implement the NICE workplace guidance.

New healthy workplace guidance has been officially endorsed by the National Institute for Health and Care Excellence (NICE) as an evidence based resource to help implement the NICE workplace guidance.

The toolkit, produced by NHS Employers, aims to support the improvement of staff health and wellbeing by providing practical tips and step-by-step information on how to implement the six pieces of NICE workplace guidance.

April 10, 2017
A GP from a single practitioner practice has been struck off the register following 22 allegations of dishonesty, insulting treatment of staff, and disrespectful references to patients and a fellow doctor.

A GP from a single practitioner practice has been struck off the register following 22 allegations of dishonesty, insulting treatment of staff, and disrespectful references to patients and a fellow doctor.

April 7, 2017
Changes to the Tier 2 immigration route for general practice employees are now in effect as of 6 April.

Changes to the Tier 2 immigration route for general practice employees are now in effect as of 6 April.

The changes will impact on how practices will be able to source and recruit staff from outside of the European Economic Area (EEA).

There minimum salary thresholds for Tier 2 applicants has increased to £30,000 for experienced workers but will remain at £20,800 for new entrants.

April 6, 2017
Managers can download an infographic guide from the NHS on how to best communicate with staff of all ages.

Managers can download an infographic guide from the NHS on how to best communicate with staff of all ages. You can see it here.