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Friday 19 April 2019
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Patients

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Patients

CQC: patients should complain to trigger health and social care improvements

Tuesday 19th February 2019

Patients and carers should not be afraid to complain about the care they receive as it can help the health and social care sector improve, the CQC has said.
 
Over a third (37%) of respondents to a CQC survey said they did not raise concerns as they felt that ‘nothing would change as a result’.
 
The findings are part of research released by the CQC today, which saw the organisation survey 2,002 people in England who accessed private or NHS...