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Tuesday 20 August 2019
ManagementZone

Patients

All the latest articles, news and reports on Patients
Key topics include: Patient surveys, Expert patient programmes, Primary care awards, Patient information, Patient participation groups
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Patients

NHS England announces changes to key question in Friends and Family Test

Friday 12th July 2019

NHS England’s flagship patient feedback tool will be modified next year, with patients no longer being asked if they would recommend the service to their family or friends.
 
The feedback tool’s key question, ‘How likely are you to recommend our service to friends and family if they needed similar care or treatment?’ will be scrapped from April 2020, following feedback from stakeholders that it should be ‘clearer and more accessible’....