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Sunday 19 November 2017
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Patients

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Key topics include: Patient surveys, Expert patient programmes, Primary care awards, Patient information, Patient participation groups
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Patients

Sunderland practice twice rated ‘inadequate’ is now rated ‘good’

Friday 17th November 2017

The Care Quality Commission (CQC) has rated Hylton Medical Group in Sunderland as ‘good’, after an inspection they carried out in September.

The practice was rated ‘inadequate’ twice, following two CQC inspections in April 2015 and February 2017. However, following an inspection by the CQC in September, the practice was rated ‘good overall’.

Chief inspector of general practice professor Steve Field wrote in the report: ‘I am taking...

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800,000 patients were asked their views on their local practices in a large UK-wide survey. The results showed that, in general, patients were highly satisfied with their surgeries’ services but wanted them to stay open for longer. This Management in Practice report looks at these findings, and at how listening to patients’ views can be a catalyst for constructive improvement