Here are the slide presentations from the recent London 2011 Management in Practice Event on 31 August in PDF format for you to download and view at your leisure. (Adobe reader required – click here to download it for free.)
Keynote speech: Relationship-based care
Dr Iona Heath
Iona looked at the three key reasons why relationships matter: because a patient's body is not only an object but a subject; because they change over time; and because they are founded in trust.
Making a difference through clinical commissioning
Dr Jane Povey
Director of Clinical Engagement, Department of Health
Jane discussed what clinical commissioning groups will do, how to become involved, and how practice managers and GPs can help to improve patient care through clinical commissioning.
Streamlined operations: releasing time for a more productive general practice
Associate, Productive General Practice Programme, NHS Institute for Innovation and Improvement
Nick outlined the major features of the Productive General Practice programme and the gains that practice managers can start making now.
Is your workforce 'fit for transition?'
Partner, Beachcroft LLP
Rachael looked at contractual obligations of employers and HR matters including recruitment, retirement and long-term staff absence. She also covered aspects of staff management while minimising risk, cost and liabilities to your practice.
Maximising practice income in challenging times
Dr Martin Bethell
Quality Medical Solutions
Martin looked at ways practices could increase their income at a time of increased pressures on practice finances.
Incident and complaint reporting – the benefits for general practice
Alan Birch and Dan Taylor
Alan and Dan outlined the benefits to general practice of incident and complaint management as part of an effective organisation-wide risk management strategy.
The GP sector – a bank's perspective
Ian Hardcastle and Zeshan Shafiq
Ian and Zeshan advised on efficient management of finances in your practice.
Opening up choice of GP practice
Managing Partner, Rosedean House Surgery
David looked at the issues created by the removal of practice registration boundaries, the public and profession's responses to the consultation exercise, and the timeline for implementation and what practices and commissioners should be doing now
Evolution of PBC to GP-led commissioning to clinical commissioning: a continuum in Brent
Dr Etheldreda Kong
Senior Partner, Church End Medical Centre, London
Etheldreda looked at the skills practice managers need to complement clinicians and, using Brent PCT as a case study, how the five consortia in a federated model evolved into a CCG, with examples of their successes.
What good governance looks like
Corinne Slingo and Ray Tarling
This session looked at defining collective and individual accountability, liability and governance, and discussed conflicts of interest, being held to account by a regulator and the perils of transitional arrangements and virtual organisations.
Management of finances in the new NHS
Partner, PKF (UK) LLP
Valerie discussed the financial information that can be obtained from fully understanding your accounts and using them to project profits and plan for growth in the practice.