Here are the slide presentations from the London 2008 Management in Practice Event in PDF format for you to download and view at your leisure. (Adobe reader required – click here to download it for free.)
What will primary care look like in 10 years' time?
Dr Kieran Sweeney
Senior Lecturer, Peninsula College of Medicine
Kieran addressed some of the imminent challenges facing our healthcare professionals and practitioners. He presented an interesting insight into the future of healthcare, in which the private sector may have a substantial share of the delivery of services, where we may see a coalescing of small practices into larger organisational units, and where the traditional role of the GP may be challenged by telemedicine and transactional medicine.
Promoting your practice to the local community
Stakeholder Lead, NHS Choices
Guy's presentation showed how practices can use NHS Choices, the public-facing NHS website, to promote their full range of services and facilities to their patients. Each practice has a profile page on NHS Choices, which is editable locally and can be used to upload videos, staff photos, describe the full range of services on offer, and provide updated practice news.
Mental health issues and the practice
CEO, Capio Nightingale Hospital
Dr Nerina Ramlakhan
Sleep and Energy Coach, Capio Nightingale Hospital
Mark and Nerina looked at why organisations are shifting their focus from stress to wellness management. This presentation examined the links between stress, energy and performance, and discussed how to spot someone who is under stress. Nerina introduced her Energy Toolkit – including sleep and energy management and burnout prevention – and her part of the presentation is available here.
Motivating your staff through effective delegation
Personnel Management Adviser in Primary Healthcare
Delegation is often seen as a method of getting others to do work in order to free-up time for the practice manager. Viewed in this light, it is often perceived as "dumping" work on junior staff. However, delegation – carried out effectively – can be a very powerful tool in motivating staff. Hilary's workshop addressed this issue with clear tips on how to delegate and thereby manage the practice more effectively.
The Summary Care Record and HealthSpace
Clinical Adviser, Summary Care Record, NHS CfH
Caroline's presentation covered key points in the Summary Care Record (SCR) programme, including updates about how and when the SCR/HealthSpace is being used, future developments, and how they can benefit patients, clinicians and practices.
Obstacles and solutions to implementing PBC
Managing Director, iQ Medical
Some hard facts about PBC, said Graham: it's 99% certain that you are being wrongly charged for some patient secondary care episodes; exceeding your indicative budget is therefore inevitable; many PCTs don't want to challenge these errors; and extracting demand management information to redesign care pathways is time consuming and complex. Graham outlined solutions to resolve these issues in this presentation.
Managing finance in a doctor's surgery
David's presentation focused on the profitability of medical practices through efficient organisation of practice records and accounts. The presentation provided basic information on simple, easy-to-operate systems for managing practice finances, and proven methods that exist to protect GP earnings as well as increase them. The use of benchmarks, seen in many businesses, were also explored.
Telephone consultation and triage: risks and benefits for the nurse, patient and practice
Head of Quality, Education and Training, Plain Healthcare
Lynn's presentation outlined the risks and benefits associated with telephone triage and assessment, and the differences between the two approaches. The loss of visual cues means that providing safe and effective triage and assessment can be risky, time consuming and costly unless approached appropriately. The different stages of a telephone intervention and means of minimising risk of human error to ensure a safe and appropriate outcome were explored in this thought-provoking session.
Changes to the Quality and Outcomes Framework (QOF) 2008/09
Training Consultant, Insight Solutions
Although the 2008/09 changes to the QOF are not vast, the consequences to your business could be if you are not aware of them. Anthony's presentation provided an understanding of the rules behind the recently announced changes and how to apply these in practice.
GP2GP: transferring the patient's record safely and quickly from practice to practice
Dr John Williams
GP Clinical Lead, NHS Connecting for Health
There are multiple types of electronic patient record system in use across English general practice, presenting some major challenges to achieving a useful degree of interoperability. John's presentation described some of the more significant problems, along with the approach used to solve them.
Dr Ian Wiles
Business Development Director, Assura Group Limited
Practice-based commissioning (PBC) has not been successful at involving GPs in the commissioning process, Ian claims, because GPs are more attracted to a provider function, although GPs now have an opportunity to shape the provision of services in the community. But this is not easy, as practices have to come together, form and finance a new venture to win tenders.