Here are the slide presentations from the Birmingham 2008 Management in Practice Event in PDF format for you to download and view at your leisure. (Adobe reader required – click here to download it for free.)
The future of primary care – the impact of the NHS Next Stage Review
Dr John Chisholm
Member of Council, RCGP and BMA
John's presentation explored the implications of Lord Darzi's review for the future of the NHS and of primary care. General practice has been particularly concerned about the prospect of competition from private providers. However, John argued, general practice needs to respond, to argue the case for family medicine, and to seize opportunities to engage, develop and collaborate.
Mission (im)possible – risk-free practice?
Clinical Risk Manager, Medical Protection Society
How safe is your practice? Are your patients and staff at risk of harm? Julie examined some issues arising from changes in the primary care environment, and also gave useful tips on how to minimise those risks.
Moving forwards with Summary Care Records and HealthSpace
Dr Gillian Braunold
Clinical Director, Summary Care Record, NHS Connecting for Health
Gillian's session provided an update on the Summary Care Record progress. Gillian discussed the changes to the consent model and the plans for a national roll out. She also explored HealthSpace strategic development, and looked at some of the challenges for primary care as patients take up electronic partnership with their clinicians.
Friend, ally or foe? Exploring the role of today's practice manager with the GP partnership
Independent Management/HR Consultant in General Practice
Patricia explored the transition of the manager's role and the expectations and frustrations of both partners and managers, and also offered a glimpse into the future.
Working with the changes to the QOF 2008/09
Director, Insight Solutions
Fiona explained the rules behind the recently announced QOF changes and how to apply these in practice. She also gave hints and tips to manage this complete QOF year, looking back at data already recorded (or not!) and navigating past the many obstacles put in your way.
Obstacles and solutions to implementing PBC
Managing Director, iQ Medical
Some hard facts about PBC, said Graham: it's 99% certain that you are being wrongly charged for some patient secondary care episodes; exceeding your indicative budget is therefore inevitable; many PCTs don't want to challenge these errors; and extracting demand management information to redesign care pathways is time consuming and complex. Graham outlined solutions to resolve these issues in this presentation.
Maximising income streams in general practice
Founder and Managing Director, Oberoi Consulting
Kavita discussed the merits of business planning in general practice using a case study approach, and examined the relationship between reported disease prevalence, QOF income and patient care. She also covered the importance of accurate data collection, clinical performance and the value of a QOF point. Her session concluded with an overview of enhanced services, PBC, and private work and practice accounting.
Telephone triage and assessment: an introduction to the key aspects to ensure a structured process and effective management
Head of Quality, Education and Training, Plain Healthcare
Lynn outlined the risks and benefits associated with telephone triage and assessment, and the differences between the two approaches. The loss of visual cues means that providing safe and effective triage and assessment can be risky, time consuming and costly, unless approached appropriately. She also explored the different stages of a telephone intervention and means of minimising risk of human error to ensure a safe and appropriate outcome.
Dr Ian Wiles
Business Development Director, Assura Group Limited
Practice-based commissioning has not been successful at involving GPs in the commissioning process, Ian claims, because GPs are more attracted to a provider function, although GPs now have an opportunity to shape the provision of services in the community. But this is not easy, as practices have to come together, form and finance a new venture to win tenders.