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Saturday 18 November 2017
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Topic: patients

November 14, 2017

Scotland practices will need highly qualified practice managers to engage with the wider primary care system, says the proposed 2018 General Medical Services (GMS) contract in Scotland.

On top of their traditional duties, practice managers will be asked to collaborate with GP Clusters, NHS Boards, Health and Social Care Partnerships (HSCP), and any new service that might emerge.

November 14, 2017

One in 4 (23%) of healthcare IT professionals in the UK revealed that they do not think their organisation will be able to deal with cyberattacks, a new report by Infoblox has shown.

About 305 healthcare IT professionals in the UK and US (152 and 153 respectively in each region) took part in an online survey, which was conducted by the polling company Censuswide.

November 14, 2017

The Care Quality Commission (CQC) has placed Old West Surgery in Old Road West, Gravesend, Kent into ‘special measures’, after an inspection they carried out in August.

The practice, which was previously rated ‘good’, has now been rated overall ‘inadequate’.

The CQC report says: ‘The practice failed to assess, monitor and mitigate risks to the health, safety and welfare of service users.’  

November 9, 2017

GP consultation lengths in the UK are among the shortest in Europe, a study by Cambridge University and published in the BMJ Open has revealed.

The study, called International variations in primary care physician consultation time: a systematic review of 67 countries covered more than 28.5 million consultations showing that GP appointments last less than five minutes for half of the world population, ranging from 48 seconds in Bangladesh to 22.5 minutes in Sweden.  

November 9, 2017

Northern Ireland's general practitioners committee (NIGPC) leader Dr Tom Black spoke at the Autumn Conference of Local Medical Committees (NI) to encourage practices to protect basic services in lack of Government funding.

Chair of BMA (NIGPC) Dr Tom Black said practices should make sure they can still provide their basic services to preserve those patients who need them the most.  

November 8, 2017

Recruitment and funding problems have contributed to the closure of Folkestone East practice in Kent, says practice manager Christopher Lewis.

He also added that further investment in general practice is needed to help practices which are struggling with the current crisis.

November 3, 2017

GP practices owned by limited companies deliver worse patient care than other practices, a study has revealed.

The data, published in the Journal of the Royal Society of Medicine, showed patients registered with practices holding Alternative Provider Medical Services (APMS) contracts had an overall experience of 3.04 point lower than those with general contracts.

The biggest difference reported was 12.78 points, in terms of patients’ satisfaction on consultations with their preferred GP.

October 27, 2017

Nearly 600 GP practices were affected by the NHS cyber attack, a recent National Audit Office (NAO) investigation has revealed.

NHS England was the victim of a ransomware cyber attack, known as WannaCry, the largest to ever affect the service on 12 May 2017.

The virus sent pop-up messages to NHS computers, requesting a $300 (around £230) ransom payment in exchange for access to the PCs.

As a result, patient records and emails were inaccessible and thousands of GP appointments were cancelled.

October 24, 2017

Around 3,000 GPs have left Scotland to work abroad since 2008, according to recent figures from the General Medical Council (GMC).

In a bid to retain and attract more doctors, the Scottish Conservative Party launched a new campaign called ‘Save Our Surgeries’, urging ministers to increase the funding that goes to GP practices.

The campaign states that the Scottish Government should invest 11% of all NHS spending into general practice ’to boost working conditions, recruitment and retention’.

October 23, 2017

Practice managers are facing financial pressures as Primary Care Support England (PCSE) keeps failing to deliver its services.

Derby and Derbyshire Local Medical Committee (LMC) has raised concerns in a letter addressed to Dominic Hardy, the national director of Primary Care.

Cutting costs

The PCSE, also known as Capita, is responsible for delivering NHS England’s primary care support services. Some of its functions include reimbursing GP practices, making GP payments, registering new patients and storing medical records. 

October 18, 2017
A study revealed that unofficial Facebook pages for general practices carry more negative reviews and comments than official ones.

Unofficial Facebook pages can compromise practices’ professional integrity, according to research.

A study, released by the British Journal of General Practice, revealed that unofficial Facebook pages for general practices carry more negative reviews and comments than official ones.  

Researchers looked at 83 practices based in North Staffordshire, which had a total of more than 450,000 registered patients.

More than half of these practices had unofficial pages, with some using their names to advertise local businesses.

October 17, 2017

Over a quarter of GP practices now deal with more than 10,000 patients across the country.

A new report published by NHS Digital compared the proportion of practices by list size between October 2013 and October 2017.

It revealed that list sizes have been in steady decline over the past four years.

October 16, 2017

‘We’re losing two practices per week,’ NHS England's director of primary care revealed last week.

Speaking at the Royal College General Practitioner (RCGP) annual conference on 13 October, Dr Arvin Madan expressed his concerns on the future of general practice in a question-style event, among other healthcare professionals.

Practices under pressure

October 13, 2017

Professor Helen Stokes-Lampard, chair of the Royal College of General Practitioners (RCGP), said GP practices can help socially-isolated patients.

Speaking at the RCGP Conference in Liverpool on 12 October, professor Stokes-Lampard told the story of 84-year-old Enid.

Enid, ‘an ageing widow’, was regularly visiting her practice not because she was ill but because she felt lonely and wanted to talk to someone.

October 11, 2017

Most GP practices previously rated inadequate are now rated good, according to the latest report published by the Care Quality Commission (CQC).

The report, State of Care, reveals that in spite of the challenges general practice has been confronted with this year, 80% of 196 inadequate GP practices have made the necessary changes to improve their services quality between 2016 and 2017.

The CQC re-inspected a total of 1,700 practices, including 613 originally rated 'requires improvement' and 891 originally rated 'good'.   

October 6, 2017

The state of general practice in England has dramatically changed over the past 20 years.

Rising workload, tighter financial constraints, recruitment issues and restricted access have led to the current crisis most practice managers are facing.

But there is always an exception that proves the rule.

October 4, 2017

Sean Duggan has called mental health workforce within GP practices to get better training to meet patient’s needs.

The chief executive of the Mental Health Network made those comments following the release of a report, the future of the mental health workforce about mental health services.

The report was released in September 2017 by the Centre for Mental Health on behalf of the Mental Health Network.

October 2, 2017

Eight practices and one out-of-hours emergency service will now treat homeless patients in a new scheme launched across Greater Manchester.

The programme, Homeless-Friendly, was created by Dr Zahid Mehmood, a managing partner at the Royton Medical Centre.

Starting today, 2 October, it aims to tackle inequalities surrounding homeless patients, who often struggle to see a GP.

‘We want to see a cultural shift towards homeless people in the way that everyone from banks to supermarkets has changed their attitude to those with dementia.

September 29, 2017

NHS Digital has announced the launch of a new pilot in general practices in England.

The scheme will enable five GP practices, which currently use the Vision system, to prescribe and deliver Electronic Prescription Service Schedule 2 and 3 Controlled Drugs (EPS CDs) across London and in the north west of the country.

NHS Digital will be in charge of monitoring the prescription and dispensing of EPS CDs.

September 28, 2017

Dr Arvind Madan, director of primary care, NHS England, revealed the progress that have been made since the General Practice Forward View (GPFV) was launched 18 months ago.

Speaking at the Management in Practice conference at Olympia, London, on 28 September 2017, he said: 'Primary care is on the top of the NHS agenda. With the GPFV, we can have a vision over the next few years on the problems we need to fix to enhance the future patient's experience.

September 27, 2017

Higher investment in primary health care results in massive savings for secondary health care, reveals a study published in the British Journal of General Practice (BJGP).

Researchers at King’s College London gathered data between 2014 and 2015 in a cross-sectional study of NHS payments to general practices in England. 

September 26, 2017

Virginia Patania of Jubilee Street Practice, east London, explains how patient satisfaction levels transformed when she gave more responsibility to practice staff.

September 21, 2017

The Care Quality Commission (CCQ) found that one in seven GP practices rated inadequate across England failed to improve after re inspection.

The report, called the state of care in general practice, is the first of its kind to set out the findings of all 7,365 GP practices in the country.

The CQC analysed all GP practices from 2014 to 2017 in two phases. The practices rated inadequate or requiring improvement were then re inspected six months later.

September 19, 2017

Thousands of GP surgeries in the UK are now able to release time to care with Surgery Connect telephone solution through their EMIS system.

The cloud-based software, from telecommunications service provider X-on, allows GP practices to have access to the latest in telephone technology, save time and improve their patients’ experience.

It provides services, such as call recording and appointment confirmation. The service is much cheaper than a traditional phone system, offering free calls and single monthly payments.