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Tuesday 27 June 2017
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Topic: Practice management

June 19, 2017
The healthcare sector relies on a significant number of migrant workers to deliver services and meet demand. But increasingly and sometimes urgently, practice managers face a number of ethical and practical challenges when a candidate or member of staff finds it difficult to obtain or extend their visa.

The healthcare sector relies on a significant number of migrant workers to deliver services and meet demand. But increasingly and sometimes urgently, practice managers face a number of ethical and practical challenges when a candidate or member of staff finds it difficult to obtain or extend their visa.

The prospect of someone working unlawfully in the UK is worrying and could prove costly for employers, but so could a claim for unfair dismissal if the situation is not handled properly and fairly.

June 16, 2017
Coping with harassment at work is not an easy task and can become an uncomfortable situation. Katie Mahoney and Emily Battcock explain how to overcome the issue.

Coping with harassment at work is not an easy task and can become an uncomfortable situation. Katie Mahoney and Emily Battcock explain how to overcome the issue

Many of us probably think workplace harassment is a thing of the past, but it is both surprising and disappointing that cases are still hitting the headlines.

Last year, the Trades Union Congress (TUC) found that in a survey of 1,500 women, 52% said that they had been harassed at work.

June 13, 2017
The recent announcement that NHS staff are to be awarded a 1% pay rise this year, while disappointing, is perhaps the percentage uplift most people had been realistically expecting.

The recent announcement that NHS staff are to be awarded a 1% pay rise this year, while disappointing, is perhaps the percentage uplift most people had been realistically expecting.

On the whole, staff might have accepted this with a resigned shrug, given the current financial pressures on the health service. But then we learned that MPs are to enjoy a 1.4% increase, which, according to the Daily Mirror, gives the politicians a new take-home pay of £76,011 per annum.

June 8, 2017
Ann Neville is the practice manager for Darwen Healthcare which recruited 3 GPs during the last year and a half and has been rated ‘Outstanding’ by the CQC.

Ann Neville is the practice manager for Darwen Healthcare which recruited 3 GPs during the last year and a half and has been rated ‘Outstanding’ by the CQC.

Ann spoke at Management In Practice Manchester today (8 June) about her experience of implementing change in her practice at a session called: ‘When recruitment gets tough, the tough get recruiting’.

June 7, 2017
It’s worth keeping a close eye on practice finances, and with the software packages now available it’s easier than ever, writes Mark Dempsey.

It’s worth keeping a close eye on practice finances, and with the software packages now available it’s easier than ever, writes Mark Dempsey

There is more pressure than ever before on GP practices to keep good financial records, meaning they need to be up to date, accurate and easily accessible. The slowdown in funding growth is making it increasingly difficult for practices to live within their means and places them under tremendous pressure to get their finances in order.

May 31, 2017
A 5,000-patient branch practice has been forced to plan its closure after failing to recruit new GPs for vacant positions.

A 5,000-patient branch practice has been forced to plan its closure after failing to recruit new GPs for vacant positions.

The Folkestone East Family Practice in Kent will close on 1 November after a major recruitment campaign did not result in a single application.

The doctors will continue to provide services at the Sandgate Road Surgery, but patients fear they will not have capacity to absorb the whole patient list of its sister practice.

May 24, 2017
The NHS aspires to provide the safest, most effective healthcare in the world. But every year a small number of patients are harmed, sometimes fatally, in incidents that could have been prevented, Anne Ward Platt explains.

The NHS aspires to provide the safest, most effective healthcare in the world. But every year a small number of patients are harmed, sometimes fatally, in incidents that could have been prevented, Anne Ward Platt explains

May 23, 2017
See your practice praised in the next Management In Practice - enter the MIP List 2017 now!

It is valuable for practices to promote their acheivments and make them visable to patients, commissioners, and inspectors alike.

As having an effective practice manager can be one of a practice's most priceless assests, this acheivement must be shared.

Management In Practice is inviting practice managers to apply to be in the MIP List 2017, which will name the 25 best practice managers in the UK.

May 22, 2017
Over 2,000 GPs providing care for more than 3 million patients could be lost to the NHS if their status is not protected during Brexit negotiations, the Royal College of General Practitioners (RCGP) has warned.

Over 2,000 GPs providing care for more than 3 million patients could be lost to the NHS if their status is not protected during Brexit negotiations, the Royal College of General Practitioners (RCGP) has warned.

The warning is based on a new analysis released today (22 May), which shows that 3,456,481 patients could be left without a family doctor if the 2,137 GPs from the European Union are forced to leave the UK.

May 19, 2017
The Conservative Party election manifesto pledges £8bn and seven-day GP access across England by 2019 – one year earlier than their 2015 promise.

The Conservative Party election manifesto pledges £8bn and seven-day GP access across England by 2019 – one year earlier than their 2015 promise.

It also states that if re-elected, the Tories would recover the cost of treatment from people not resident in the UK by increasing the Immigration Health Surcharge.

The new fees would be £600 for migrant workers and £450 for international students.

May 17, 2017
A place of health and wellbeing, your GP Surgery needs to be a safe haven and one important factor of that is reducing the fire risk and preparing for the worst.

A place of health and wellbeing, your GP Surgery needs to be a safe haven and one important factor of that is reducing the fire risk and preparing for the worst.

Generally, NHS Property Services are your landlord, which means it is their responsibility to do the hard work. They should be carrying out risk assessments of the property and providing suitable fire detection, prevention, protection, and signage.

It is also their job to supply and maintain fire safety equipment, including fire extinguishers and fire blankets.

May 17, 2017
GP practices and other NHS services around England which were forced to close for several days following the 'cyber attack' on the NHS computer system, have now reopened.

GP practices and other NHS services around England which were forced to close for several days following the 'cyber attack' on the NHS computer system, have now reopened.

Some GP practices had to close from 12 May while staff at other NHS services also found themselves unable to work.

May 16, 2017

NHS England’s blueprint for service transformation, Next Steps on the Five Year Forward View, has a number of implications for primary care, including the creation of GP practice ‘hubs’ covering patient list sizes of 30,000 – 50,000 patients. Andrew Broadbent, a solicitor in the hlw Keeble Hawson litigation and dispute resolution team, looks at the potential impact of the new arrangements on practice partnership agreements and supplier contracts

May 12, 2017
A major cyber attack on the NHS computer system has shut down GP practices around England.

A major cyber attack on the NHS computer system has shut down GP practices around England.

Management In Practice understands that some GP practices have had to shut down, while hospital staff found themselves unable to work.

Dr George Farrelly, a GP in East London, said his practice did not have access to patient records and could not prescribe medicines.

Dr Farrelly, who works at the Tredegar practice in Tower Hamlets, said his practice had ‘heard something might happen’ earlier in the day so had printed the appointment list.

May 11, 2017
A draft of the Labour Party's 2017 election manifesto has been leaked to the press despite the party leaders only today (11 May) meeting to finalise it ahead of its planned launch.

A draft of the Labour Party's 2017 election manifesto has been leaked to the press despite the party leaders only today (11 May) meeting to finalise it ahead of its planned launch.

The manifesto, which the party has confirmed is a genuine draft, says that a Labour government would give more than £6bn in added funding to the NHS.

The Conservative Party has called the plans 'a total shambles' which would 'unleash chaos' on Britain.

Workforce

May 9, 2017
Two practices in Norwich have come together to provide a housing and benefits advice service to patients aged over 60.

Two practices in Norwich have come together to provide a housing and benefits advice service to patients aged over 60.

The pilot scheme, introduced three years ago by Cotman Housing Association, is now being offered in practices for the first time at Lionwood Medical Practice and St Stephens Gate Medical Practice.

Trained advisors at the practices run clinics where older patients can ask questions, make an appointment or be referred to other services by their GP or nurse.

May 9, 2017
Are there any simple lessons for practices looking to improve access? Rick Stern worked with over 1,500 individual practices across England in order to find out.

Are there any simple lessons for practices looking to improve access? Rick Stern worked with over 1,500 individual practices across England in order to find out

May 8, 2017
A group of sixteen practices in the southeast have banded together to form a federation to ease pressure on their resources.

A group of sixteen practices in the southeast have banded together to form a federation to ease pressure on their resources.

The GP federation for Windsor, Ascot and Maidenhead (F-WAM), will see a group of surgeries from across the borough to share their expertise.

The federation was officially formed on 26 April after a year’s worth of preparation. The group will now have 140,000 registered patients on their list.

May 5, 2017
The Dispensing Doctor Association (DDA) has launched its 2017 general election manifesto, asking for all parties to protect rural dispensing practices.

The Dispensing Doctor Association (DDA) has launched its 2017 general election manifesto, asking for all parties to protect rural dispensing practices.

The association is calling on election candidates in each of the devolved nations to:

May 5, 2017
Applications are open for The MIP List 2017 and every practice manager nomination will be entered into a prize draw to win a luxury coffee bar for their practice.

Applications are open for The MIP List 2017 and every practice manager nomination will be entered into a prize draw to win a luxury coffee bar for their practice.

The 25 best practice managers from around the UK will be featured in the summer issue of Management in Practice, and the winner will be given a full interview to talk about their innovative work.

May 4, 2017
The Scottish government has announced £2.5m for ‘up-skilling’ general practice staff, including practice managers.

The Scottish government has announced £2.5m for ‘up-skilling’ general practice staff, including practice managers.

The investment will offer managers, as well as receptionists training on how to direct patients to the right service and to take on more administrative tasks currently done by GP.

Health secretary Shona Robinson has committed to investing an extra £250m in general practice per year by 2021.

May 3, 2017
A Somerset practice was defrauded £22,000 over three years by its practice manager who has since been given a suspended sentence for the theft.

A Somerset practice was defrauded £22,000 over three years by its practice manager who has since been given a suspended sentence for the theft.

Jackie Bibby was found to be wrongfully paying herself thousands of pounds from the practice’s bank accounts for fake overtime.

The fraud began in 2011 when Bibby became manager of Clarence Park Surgery in Weston-super-Mare, and only stopped when she was caught in 2015.

May 2, 2017
Virginia Patania is not a typical practice manager. Angela Sharda speaks to her about her outlook and approach.

Virginia Patania hasn’t used the title ‘practice manager’ for about a year, but instead refers to herself as a ‘transformation partner’, which she describes as ‘someone who is deeply invested in the practice’s change and transformation, but has a stake.’
Her approach is different from the conventional practice manager, but she is also keen on making a difference in her community and in general practice. Her positive approach, she says, comes from the people around her and from generating results.

April 28, 2017
A North-east London practice has complained that their level of patient care is being adversely affected by an out-of-bounds clinical room.

A North-east London practice has complained that their level of patient care is being adversely affected by an out-of-bounds clinical room.

Driver & Partners practice in Forest Gate, is seeing up to 100 fewer patients a day due to the clinical room being out of service for months, according to practice staff.

The surgery has 7,000 patients on its list and can see up to 250 individuals in one day depending on how many rooms are available.