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Wednesday 23 August 2017
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Topic: Practice management

August 3, 2017

Ann Neville decided to move into practice management in 2014 after her father fell ill with dementia. Just three years later, she has rectified major problems with access, introduced a workable system for visits and created a risk register that is giving pre-emptive advice to patients who might develop diabetes.  
Her practice, Darwen Healthcare in Lancashire, has nine GPs, 38 practice staff and a list of 12,500. 
Ms Neville has been commended by her peers for her ‘can-do’ attitude and as someone who is both firm and fair in her approach.

August 3, 2017

For the first time ever, Management in Practice has compiled a list of the 25 most inspiring practice managers in the industry.  At a time when general practice is under pressure, it seems vital to highlight the people who keep the show on the road.

The MiP List is a much-needed reminder of the amazing work practice managers are doing despite the daily challenges in primary care and the wider NHS. We delved behind the scenes to uncover the people who are going the extra mile, as nominated by their colleagues.

July 6, 2017
It is essential for practice managers to know how to get the most out of staff by turning negatives into positives, writes Keith Taylor.

It is essential for practice managers to know how to get the most out of staff by turning negatives into positives, writes Keith Taylor

Dealing with conflict and having to deliver bad news are some of the least enjoyable aspects of managing a team. But the way you deal with negative situations is what sets you apart as an effective practice manager. 

June 30, 2017
Solicitor Jayne Harrison discusses how to avoid an employment tribunal when dismissing an employee for performance reasons.

Solicitor Jayne Harrison discusses how to avoid an employment tribunal when dismissing an employee for performance reasons

Compensation awards for unfair dismissal can easily cost a practice dear. Here’s how to deal with difficult issues now and minimise the chance of a claim.

June 30, 2017
Bereavement is one of the most challenging experiences anyone will ever face. Debbie Kerslake, chief executive of Cruse Bereavement Care, explains how to cope with bereavement at your practice.

Bereavement is one of the most challenging experiences anyone will ever face. Debbie Kerslake, chief executive of Cruse Bereavement Care, explains how to cope with bereavement at your practice

For the GP whose partner has died after a long illness, the practice manager whose sister has been killed in a road crash or the receptionist returning to work after a miscarriage, bereavement can be overwhelming. 

June 30, 2017
When it comes to providing more efficient and effective services, the quick wins have already been banked. So how do GP practices continue to improve services and save money?

When it comes to providing more efficient and effective services, the quick wins have already been banked. So how do GP practices continue to improve services and save money, while grappling with an ageing population, exponential rise in long term conditions, tighter budgets, increasing vacancies and a heavier workload?

June 21, 2017
Should you own and develop your own building, or find a reliable private sector partner to develop premises that you can lease? Monica Macheng
and Michael Hiscock from law firm Wright Hassall explore the options.

Should you own and develop your own building, or find a reliable private sector partner to develop premises that you can lease? Monica Macheng and Michael Hiscock from law firm Wright Hassall explore the options

Reading the NHS sustainability and transformation plan for Coventry and Warwickshire published recently, I was impressed by the bold opening statement of the vision for the local health and care economy: ‘To work together to deliver high-quality care, which supports our communities to live well, stay independent and enjoy life.’

June 19, 2017
The healthcare sector relies on a significant number of migrant workers to deliver services and meet demand. But increasingly and sometimes urgently, practice managers face a number of ethical and practical challenges when a candidate or member of staff finds it difficult to obtain or extend their visa.

The healthcare sector relies on a significant number of migrant workers to deliver services and meet demand. But increasingly and sometimes urgently, practice managers face a number of ethical and practical challenges when a candidate or member of staff finds it difficult to obtain or extend their visa.

The prospect of someone working unlawfully in the UK is worrying and could prove costly for employers, but so could a claim for unfair dismissal if the situation is not handled properly and fairly.

June 16, 2017
Coping with harassment at work is not an easy task and can become an uncomfortable situation. Katie Mahoney and Emily Battcock explain how to overcome the issue.

Coping with harassment at work is not an easy task and can become an uncomfortable situation. Katie Mahoney and Emily Battcock explain how to overcome the issue

Many of us probably think workplace harassment is a thing of the past, but it is both surprising and disappointing that cases are still hitting the headlines.

Last year, the Trades Union Congress (TUC) found that in a survey of 1,500 women, 52% said that they had been harassed at work.

June 13, 2017
The recent announcement that NHS staff are to be awarded a 1% pay rise this year, while disappointing, is perhaps the percentage uplift most people had been realistically expecting.

The recent announcement that NHS staff are to be awarded a 1% pay rise this year, while disappointing, is perhaps the percentage uplift most people had been realistically expecting.

On the whole, staff might have accepted this with a resigned shrug, given the current financial pressures on the health service. But then we learned that MPs are to enjoy a 1.4% increase, which, according to the Daily Mirror, gives the politicians a new take-home pay of £76,011 per annum.

June 8, 2017
Ann Neville is the practice manager for Darwen Healthcare which recruited 3 GPs during the last year and a half and has been rated ‘Outstanding’ by the CQC.

Ann Neville is the practice manager for Darwen Healthcare which recruited 3 GPs during the last year and a half and has been rated ‘Outstanding’ by the CQC.

Ann spoke at Management In Practice Manchester today (8 June) about her experience of implementing change in her practice at a session called: ‘When recruitment gets tough, the tough get recruiting’.

June 7, 2017
It’s worth keeping a close eye on practice finances, and with the software packages now available it’s easier than ever, writes Mark Dempsey.

It’s worth keeping a close eye on practice finances, and with the software packages now available it’s easier than ever, writes Mark Dempsey

There is more pressure than ever before on GP practices to keep good financial records, meaning they need to be up to date, accurate and easily accessible. The slowdown in funding growth is making it increasingly difficult for practices to live within their means and places them under tremendous pressure to get their finances in order.

May 31, 2017
A 5,000-patient branch practice has been forced to plan its closure after failing to recruit new GPs for vacant positions.

A 5,000-patient branch practice has been forced to plan its closure after failing to recruit new GPs for vacant positions.

The Folkestone East Family Practice in Kent will close on 1 November after a major recruitment campaign did not result in a single application.

The doctors will continue to provide services at the Sandgate Road Surgery, but patients fear they will not have capacity to absorb the whole patient list of its sister practice.

May 24, 2017
The NHS aspires to provide the safest, most effective healthcare in the world. But every year a small number of patients are harmed, sometimes fatally, in incidents that could have been prevented, Anne Ward Platt explains.

The NHS aspires to provide the safest, most effective healthcare in the world. But every year a small number of patients are harmed, sometimes fatally, in incidents that could have been prevented, Anne Ward Platt explains

May 23, 2017
See your practice praised in the next Management In Practice - enter the MIP List 2017 now!

It is valuable for practices to promote their acheivments and make them visable to patients, commissioners, and inspectors alike.

As having an effective practice manager can be one of a practice's most priceless assests, this acheivement must be shared.

Management In Practice is inviting practice managers to apply to be in the MIP List 2017, which will name the 25 best practice managers in the UK.

May 22, 2017
Over 2,000 GPs providing care for more than 3 million patients could be lost to the NHS if their status is not protected during Brexit negotiations, the Royal College of General Practitioners (RCGP) has warned.

Over 2,000 GPs providing care for more than 3 million patients could be lost to the NHS if their status is not protected during Brexit negotiations, the Royal College of General Practitioners (RCGP) has warned.

The warning is based on a new analysis released today (22 May), which shows that 3,456,481 patients could be left without a family doctor if the 2,137 GPs from the European Union are forced to leave the UK.

May 19, 2017
The Conservative Party election manifesto pledges £8bn and seven-day GP access across England by 2019 – one year earlier than their 2015 promise.

The Conservative Party election manifesto pledges £8bn and seven-day GP access across England by 2019 – one year earlier than their 2015 promise.

It also states that if re-elected, the Tories would recover the cost of treatment from people not resident in the UK by increasing the Immigration Health Surcharge.

The new fees would be £600 for migrant workers and £450 for international students.

May 17, 2017
A place of health and wellbeing, your GP Surgery needs to be a safe haven and one important factor of that is reducing the fire risk and preparing for the worst.

A place of health and wellbeing, your GP Surgery needs to be a safe haven and one important factor of that is reducing the fire risk and preparing for the worst.

Generally, NHS Property Services are your landlord, which means it is their responsibility to do the hard work. They should be carrying out risk assessments of the property and providing suitable fire detection, prevention, protection, and signage.

It is also their job to supply and maintain fire safety equipment, including fire extinguishers and fire blankets.

May 17, 2017
GP practices and other NHS services around England which were forced to close for several days following the 'cyber attack' on the NHS computer system, have now reopened.

GP practices and other NHS services around England which were forced to close for several days following the 'cyber attack' on the NHS computer system, have now reopened.

Some GP practices had to close from 12 May while staff at other NHS services also found themselves unable to work.

May 16, 2017

NHS England’s blueprint for service transformation, Next Steps on the Five Year Forward View, has a number of implications for primary care, including the creation of GP practice ‘hubs’ covering patient list sizes of 30,000 – 50,000 patients. Andrew Broadbent, a solicitor in the hlw Keeble Hawson litigation and dispute resolution team, looks at the potential impact of the new arrangements on practice partnership agreements and supplier contracts

May 12, 2017
A major cyber attack on the NHS computer system has shut down GP practices around England.

A major cyber attack on the NHS computer system has shut down GP practices around England.

Management In Practice understands that some GP practices have had to shut down, while hospital staff found themselves unable to work.

Dr George Farrelly, a GP in East London, said his practice did not have access to patient records and could not prescribe medicines.

Dr Farrelly, who works at the Tredegar practice in Tower Hamlets, said his practice had ‘heard something might happen’ earlier in the day so had printed the appointment list.

May 11, 2017
A draft of the Labour Party's 2017 election manifesto has been leaked to the press despite the party leaders only today (11 May) meeting to finalise it ahead of its planned launch.

A draft of the Labour Party's 2017 election manifesto has been leaked to the press despite the party leaders only today (11 May) meeting to finalise it ahead of its planned launch.

The manifesto, which the party has confirmed is a genuine draft, says that a Labour government would give more than £6bn in added funding to the NHS.

The Conservative Party has called the plans 'a total shambles' which would 'unleash chaos' on Britain.

Workforce

May 9, 2017
Two practices in Norwich have come together to provide a housing and benefits advice service to patients aged over 60.

Two practices in Norwich have come together to provide a housing and benefits advice service to patients aged over 60.

The pilot scheme, introduced three years ago by Cotman Housing Association, is now being offered in practices for the first time at Lionwood Medical Practice and St Stephens Gate Medical Practice.

Trained advisors at the practices run clinics where older patients can ask questions, make an appointment or be referred to other services by their GP or nurse.

May 9, 2017
Are there any simple lessons for practices looking to improve access? Rick Stern worked with over 1,500 individual practices across England in order to find out.

Are there any simple lessons for practices looking to improve access? Rick Stern worked with over 1,500 individual practices across England in order to find out