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Wednesday 17 October 2018
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Topic: Personal Practice

July 12, 2018

Management in Practice asked practice managers what their views and hopes for the newly appointment secretary of state for health and social care are.
Paul Conroy - practice manager at The Colte Partnership - Mersea Island Branch
‘The seriousness of the NHS predicament has grown significantly since then, and the stability of a predictable and knowledgeable set of hands is sorely needed. [Jeremy Hunt’s] arguing for an uplift of the NHS budget, and his tag-team with Simon Stevens has been successful lately.

July 11, 2018

A practice manager and a GP based in Macclesfield are urging people to adopt health lifestyles as a birthday gift to the NHS.
Chris Campbell-Kelly and Dr Louise Hastings based at the Park Lane Surgery in Macclesfield, Cheshire looked at self-care as one of the solutions that will help the NHS face the next 70 years.

July 6, 2018

Practice manager Kate Carr tells Valeria Fiore that keeping The Crookes Practice in Sheffield thriving takes determination, grit and a desire to make a difference
Q What do you love about your job?
A That I can make a difference. I’m also a partner at The Crookes Practice and involved in much of the decision-making.
Sometimes in primary care I feel the decision-making is quite drawn out, but here we tend to make decisions on the spot.

July 4, 2018

Valeria Fiore speaks to three different practice managers about what they are doing to honour the service’s landmark birthday
Veg on prescription
Alvanley Family Practice, Stockport: Practice manager Kay Keane and health champion David Chorlton will launch a practice allotment on 5 July 2018, to celebrate the NHS turning 70.

June 25, 2018

Practice managers come from diverse backgrounds and Claire Oatway really made 
a career change when she decided to join the profession.

Leaving behind a career that had included roles as a police intelligence analyst and in local government because she found herself moving too far away from working with people, she made the shift to practice management.

On 1 April 2014, Ivybridge Medical Practice, Plym River Practice and Ridgeway Practice, based in the Plymouth and South Hams area, merged to become the Beacon Medical Group.

June 1, 2018

Unfortunately there are too many examples of practice managers who have abused their position of trust and committed acts of fraud. Sometimes the amount involved can be in excess of £100,000. 
This is effectively a dual crime. Not only are they stealing from their employers, but they are also taking money indirectly from the public purse. Very often these fraudulent acts occur over a number of years, so why are they able to do this?
Examples of tried and convicted cases over the last 10 years:

May 31, 2018

Senior practice managers can enrol on a new Institute of Leadership and Management (ILM) Level 7 Masters Diploma in Leadership and Management, the Practice Managers Association (PMA) has announced. 
The course – targeted at those ‘well-established in the practice management role’ – will launch this autumn, and practice managers will be able to enrol from mid-August.
Practice managers will learn how to make the best use of resources, understand the need to innovate and optimise performance, the PMA said.

May 30, 2018

A London-based practice manager will vie with three other regional winners for a national NHS award, it has been announced.
Brian Dickens, a practice manager at Parchmore Medical Centre in Croydon, Surrey was chosen among hundreds of applicants as a regional champion in the Excellence in Primary Care category.

May 25, 2018

A non-Muslim practice manager is fasting during the holy month of Ramadan in solidarity with her Muslim patients.
Vicky Pickering, practice manager at Hollins Grove Surgery in Darwen, Lancashire took the decision to fast with her patients last Thursday.
Ms Pickering said: ‘At work, I am used to having some snacks throughout the day.

May 22, 2018

A Wandsworth doctor has been chosen from hundreds of applicants to represent London in a competition to mark the NHS turning 70.
Dr Sian Job, who works at NHS Wandsworth CCG, was nominated by her local Conservative MP Justine Greening to compete against three other candidates in the patient and public involvement award category in the NHS 70 Parliamentary Awards

May 18, 2018

As part of the General Practice Forward View, £45m has been invested to help practices purchase online consultation systems.
Practice manager Mark Thomas was looking for a better way to manage Chelston Hall Surgery in Torquay, South West England when he came across e-consultation.

May 10, 2018

The Government has decided to stop the data-sharing agreement between the NHS and the Home Office, under which patient data in practices was used to track down illegal immigrants.
Secretary of State for Digital, Culture, Media and Sport of the United Kingdom Margot James announced in Parliament yesterday (9 May) that they have decided to facilitate the exchange of patients’ data between the two bodies only when ‘serious criminality’ is involved.

April 23, 2018

An assistant practice manager based in a practice in Doncaster, South Yorkshire has raised £4,120 for charity after completing the Virgin Money London Marathon yesterday.
Vickie Hassall, who works at Kingthorne Group Practice, ran over five hours to reach the finish line on April 22.
Team KT
Ms Hassall said that she received great support from both patients and staff members.

April 17, 2018

Deben Health Group, made up of seven rural Suffolk practice,  decided to look into care navigation when confronted with the difficulty of hiring GPs.
After receiving guidance from NHS England though the Time for Care programme, they jointly wrote guidance to enable their receptionists to better navigate patients to the appropriate care.

April 12, 2018

Aylsham and Reepham Surgeries staff was aware of a number of frequent attenders to their practices, but they never analysed the problem until they came across the Productive General Practice (PGP) Quick Start programme.
With support from the NHS England’s Sustainable Improvement team, the practices pinpointed almost 700 ‘inappropriate appointments’ over a period of 12 months.

April 6, 2018

Meeting the increasing needs of an ageing population with limited resources is a challenge most practice managers are facing at present, reflected by frequent media reports of primary care staff shortages nationwide.
Management in Practice’s reporter Valeria Fiore asked Devon-based practice manager, federation manager and occasional CQC inspector Tracy Green how she overcomes this obstacle and keeps her practice thriving.
Q: What is the biggest challenge you are facing as a practice manager?

April 5, 2018

PPGs have existed since 1972 when they were introduced by Dr Peter Pritchard but GP practices have only been contractually required to have a Patient Participation Group (PPG) since 2015.
There are no specific requirements on how to run a PPG but Dr Patricia Wilkie OBE, National Association of Patient Participation (NAPP) president and chairman, volunteers to help GPs and practice managers to understand the benefits of having a PPG.

April 3, 2018

Adelaide Street Surgery in Blackpool was struggling to hire more GPs to meet a growing demand of appointments from its patients.
The practice management team and GP partners met to come up with a workforce strategy, which resulted in the decision to hire two paramedics.
The move came after a positive experience in 2015, when the practice hired its first paramedic to deal with acute on the day emergencies.
On top of being able to save £20,000 a year, the team could offer an extra 88 appointments per week.

March 21, 2018

General practice has been suffering from a range of factors, including underfunding, heavy workload and lack of GPs.

Léa Legraien talks to a practice manager to find out how he keeps his practice thriving.

Q. What makes your practice stand out?

A. Our fearless approach to innovation and change combined with a strong quality improvement methodology has helped us to stand out among an amazing crowd.

Q. What's the key to successfully managing a practice?

March 12, 2018

Business manager Nicola Hewitson, who has been a practice manager for six years, spends between five to eight hours a week playing laser tag, while she plays table top war gaming once a fortnight.

Firing infrared beams and thinking up war gaming strategies have turned out to be important assets for Nicola, who makes full use of these skills even when managing her practice, Thorpe Road Surgery in Peterborough, where she has worked for three years.  

March 7, 2018

Practices need to be better prepared to respond to the harsh weather, the Medical and Dental Defence Union of Scotland (MDDUS) has suggested.

In some areas, practice staff struggled to get to work last week, and many practices had to close earlier or cancel appointments after the ‘beast from the east’ hit the UK with snow and freezing temperatures.

February 27, 2018
Striking off Dr Bawa-Garba missed the point. It was the system that failed – and puts other doctors returning from maternity leave at risk, says Dr Anita Sharma

Striking off Dr Bawa-Garba missed the point. It was the system that failed – and it puts other doctors returning from maternity leave at risk, says Dr Anita Sharma

The primary care landscape is changing so fast. a period of absence can leave you struggling to know how things work. There can be differences in making an appointment, referring for investigations, accessing pathology labs, electronic prescriptions; the list goes on and on.

February 26, 2018

About six years ago, Ryan Smith was told that the closest fire station to his Stafforshire village Eccleshall was ten miles away.

As Staffordshire Fire and Rescue Service were looking for personnel, his curiosity sparked and he did not hesitate to join the retained on-call firefighter scheme.

Today, as a practice manager at Abbey Medical Centre in Kenilworth, he continues to fight fires both outside and – metaphorically – inside his practice.

Starting out

February 23, 2018

If your practice doesn’t explicitly cater for LGBT patients, you might be missing a trick.

But services like Pride in Practice provide practice managers and other practice staff with support to help them become more aware of LGBT issues and what this means for their practice.

Pride in Practice is an LGBT Foundation project currently rolled out in Greater Manchester, endorsed by the Royal College of GPs and funded by Greater Manchester Health and Social Care Partnership and NHS England.