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Tuesday 16 January 2018
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Topic: Personal Practice

January 3, 2018

Gareth Williams works as practice manager in Park Avenue Medical Centre in Northampton, which has around 10,074 patients. 

Q: You were rated ‘good’ by the CQC. How do you keep your practice thriving?

A: We have regular clinical meetings and try to involve, maintain and train the staff. I am not happy for my staff to come in and say ‘I am just a receptionist’. I want you to be the best receptionist.

December 28, 2017

Easingwold in North Yorkshire is a pretty market town where people come to retire. Not only the patients, but also the practice manager at Millfield Surgery. There can’t be many managers who see the NHS as a retirement job, but 26 years in the RAF have given Darren Dalzell a certain perspective. When your role has involved dealing with every emergency medical flight at an international base in Afghanistan, the word ‘unflappable’ really is an understatement.

December 22, 2017

Kay Keane is business manager at the Alvanley Family Practice, which has more than 5000 patients. 

Q: How do you keep your practice thriving?

December 20, 2017

For Management in Practice’s 50th edition, Valeria Fiore asked practice managers across the UK to come up with a 50-word description of what practice management means to them. 

 

Amanda Sayer Practice manager, The Lighthouse Medical Practice

We are:

December 18, 2017

Practice management has never been easy to define.

NHS reforms over the past 20 years have put the role in a continual state of change and some might even say there is confusion about what the job entails.

Are practice managers meant to act as administrators, as they were supposed to when the position was first introduced? Or are they increasingly ‘jacks of all trades’?

December 15, 2017

A practice manager in Darwen, Lancashire, has been awarded the Practice Manager of the Year 2017 at the GP Awards in London on 30 November 2017, after she had won the Management in Practice (MiP) award this summer (August).

May 2, 2017
Virginia Patania is not a typical practice manager. Angela Sharda speaks to her about her outlook and approach.

Virginia Patania hasn’t used the title ‘practice manager’ for about a year, but instead refers to herself as a ‘transformation partner’, which she describes as ‘someone who is deeply invested in the practice’s change and transformation, but has a stake.’
Her approach is different from the conventional practice manager, but she is also keen on making a difference in her community and in general practice. Her positive approach, she says, comes from the people around her and from generating results.

March 27, 2017
Dr Chaand Nagpaul is not afraid to voice his views on the topics that matter to general practice. As the chair of the British Medical Association (BMA)’s General Practice Committee (GPC), he has fought hard to highlight the crisis in general practice as well as to ensure the profession is well represented within the wider NHS.

Dr Chaand Nagpaul is not afraid to voice his views on the topics that matter to general practice. As the chair of the British Medical Association (BMA)’s General Practice Committee (GPC), he has fought hard to highlight the crisis in general practice as well as to ensure the profession is well represented within the wider NHS. He worked on the details of NHS England’s GP Forward View which promised a £2.4bn investment in general practice and is set to see practices through a lot more changes in the coming year.

June 24, 2016
I’m not sure what I enjoyed least about the campaign, the bullying, the bribery or the bluster of Boris Johnson

So that’s it. It’s Brexit – for better or worse. I’m not sure what I enjoyed least about the campaign, the bullying, the bribery or the bluster of Boris Johnson. I wonder whether the killer claim of the campaign was the warning from the Remain camp that, in the event of Brexit, house prices would fall. This might have been the deciding factor for many NHS staff currently unable to consider buying their own home close to their place of work. Who knows? After all, NHS staff are nothing if not altruistic and would be unlikely to vote based on venal self-interest.

June 24, 2016
Having survived the Scottish Independence referendum, an equally ghastly process but with a good outcome, it is entirely possible that Nicola Sturgeon will try for another independence referendum

Well, that’s that then. Fait accompli. Oh – am I still allowed to speak French? My first reaction to the fact that the EU referendum is over is, inappropriately and not a little selfishly, relief. Relief that I won’t be force-fed any more scare stories about increased risk of World War Three or Cologne-style mass sex attacks. Both statements were very silly and, frankly, an insult to my intelligence. Anyway, Johnny Foreigner will now find it a lot more difficult to come here, hell-bent on crime or not.

June 24, 2016
Will the money promised now be spent on Welsh local priorities rather than within the EU?
April 22, 2016
The junior doctors’ fight against the government doesn’t seem to be going away anytime soon. Both sides have made valid points but until there is any concrete evidence to go off it is impossible to say who is right?

The junior doctors’ fight against the government doesn’t seem to be going away anytime soon. Both sides have made valid points but until there is any concrete evidence to go off it is impossible to say who is right?

January 7, 2016
Over the last five years we have seen consultations with the over 80s increase by over 150%; in the same period we have seen funding of general practice fall by around 20%

In 2015 my surgery applied three times to close its list. We were a very successful surgery with very high levels of patient satisfaction particularly for access but that became our greatest problem. Our list was growing inexorably. A very large part of our growth was from patients transferring in from other local practices. The patients that were transferring seemed to be complex patients who needed a great deal of working up.

December 30, 2015
Last year’s flu vaccine was ineffective and this has undermined people’s confidence in flu immunisations. As a result, many patients are just not bothering to present.

How is this year’s flu campaign going?

For many practices in Scotland uptake is below expected levels, and particularly for risks groups, such as asthmatics and pregnant women. It seems there are several reasons for the decline in numbers:

·       Last year’s flu vaccine was ineffective and this has undermined people’s confidence in flu immunisations. As a result, many patients are just not bothering to present.

December 28, 2015
How locum staff can both make and break general practice

How locum staff can both make and break general practice

It's Friday afternoon. I am preparing to wind up the week, and enjoy the weekend until Jeremy Hunt,secretary of state for health,decides I shouldn't. Then an email pings in: "Hello. We are four sessions down the week after next, and need locum cover for December and January – unless anyone isn't celebrating Christmas."

December 24, 2015
General practice in the UK is a wonderful service, provided by dedicated and committed people and I’m proud to work in it

I am not a rebel; I like clear rules and to follow instructions. When I was (a lot) younger, I was afraid to stick out from the crowd. But – here I am with a sparkly, seasonal opportunity to take a risk and be as non-conformist as I like. So, loins girded, here I go... I absolutely love being a practice manager.

November 16, 2015
I know of many GPs and patients who find homeopathic preparations helpful, especially in clinical areas where there is no satisfactory conventional treatment

I have not prescribed them myself but I know of many GPs and patients who find homeopathic preparations helpful, especially in clinical areas where there is no satisfactory conventional treatment. They are cheap and entirely safe, which cannot always be said of conventional treatment.

November 11, 2015
Practice managers can be overlooked, but they were centre stage at MIP London

“I can’t get hold of Hunt seven days a week,” an audience member pointed out at the Management in Practice (MIP) London conference held on 10 November. The blunt remark provoked hearty laughter in Olympia London’s auditorium during the tense opening session focusing on the seven-day NHS.

October 5, 2015
Biases, prejudices and stereotypes (BPS) by healthcare workers can attribute to healthcare disparities, delayed access and discrepancies in healthcare equity

Biases, prejudices and stereotypes (BPS) by healthcare workers can attribute to healthcare disparities, delayed access and discrepancies in healthcare equity. Yet, healthcare workers are often the target of BPS from peers, other professionals, patients and patients’ support persons, especially if they do not represent the majority population.

September 28, 2015
Here’s a question to ponder as the darker evenings start to set in – have you planned the practice’s Christmas yet?

Here’s a question to ponder as the darker evenings start to set in – have you planned the practice’s Christmas yet? Will this be the usual lavish affair or is it time for a few changes? In true A Christmas Carol fashion, let’s review Christmas past!

September 22, 2015
Do you remember last year’s backlash against the four days practices had ‘off’ at Christmas and New Year?

Do you remember last year’s backlash against the four days practices had ‘off’ at Christmas and New Year? You and I know that two of these were Saturday and Sunday but to the media this was a four-day holiday! Did this influence what you did when Easter came around? Many practices felt obliged to open on Easter Saturday.

September 17, 2015
A round up of Management in Practice conference in Birmingham

"My uncle is a retired surgeon in the US where seven-day working is the culture. But there are a high number of wrecked marriages due to this. So I suggest we should resist a seven-day NHS," said one delegate during the opening panel's Q&A session at the Management in Practice (MIP) conference held in Birmingham on 15 September.

Given the strength of feeling around the plans for a seven-day NHS it was an obvious choice as the topic for the opening panel's discussion.

September 14, 2015
Do you remember the previous mid-term break? Did you have people coming out of the woodwork, asking for last minute leave?