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Sunday 16 June 2019
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Topic: Personal Practice

May 22, 2019

Dr Kathryn Leask, medico-legal adviser at the Medical Defence Union, explains what practices should when patients fail to turn up for appointments 
 

May 21, 2019

Former practice manager Clive Cropper tells Management in Practice how extended hours access helped a group of Staffordshire practices dramatically reduce unnecessary attendances at the local minor injuries unit
 
Offering an extended hours access (EHA) service has been mandatory in primary care since October 2018.
 

May 7, 2019

Low morale, a desire to quit the job and abuse from patients are some of the biggest challenges for practice managers, a new report reveals. Costanza Pearce finds out more
 

May 1, 2019

Deputy editor Angela Sharda asks our panel of experts how practices can implement a makeover without spending a fortune. 
 
Tracy Dell, practice manager, Plane Trees Group Practice, Halifax
 
Don't wait until your CQC visit notification lands to take a look at your waiting room. It is always good to do a 'walk in their shoes' tour once in a while and if you can get someone who isn't connected to the surgery to do it with you, that's even better. 

April 24, 2019

Dr Kathryn Leask, medico-legal adviser at the Medical Defence Union, on how  practices can ensure they uphold confidentiality at all times 
 
Maintaining patient confidentiality is essential to the trust that exists between practice and patients. Practice staff have a duty to protect a patient’s sensitive information and most breaches of confidentiality are made inadvertently.
 

April 23, 2019

Data reveal that many practice managers are considering leaving the profession because of rising pressure, thinning resources and growing demand. We must stop this before it’s too late, says editor Nora Elias
 
Management in Practice (MiP) publisher Cogora recently published a new report: Primary Concerns 2018 – The State of Primary Care , which paints a worrying picture of a sector under severe pressure and struggling to cope. 
 

April 5, 2019

Dr Kathryn Leask, medico-legal adviser at the Medical Defence Union, explains why MDU membership remains essential following the introduction of state-backed indemnity
 
On 1 April this year, state-backed indemnity for primary care work under an NHS contract was introduced in England and Wales, and practice managers may be wondering how this affects the current indemnity from their medical defence organisation.
 

April 1, 2019

Employment lawyer Charlotte Ollerenshaw explains how practice managers should approach the recruitment process to ensure they stay on the right side of discrimination legislation 
 
If practice managers are concerned about falling foul of employment law when recruiting, the biggest legal minefield is asking candidates questions about their health.

March 14, 2019

Medical Defence Union (MDU) medico-legal adviser Dr Kathryn Leask on how practices can effectively address complaints at an early stage
 
Dealing with a practice complaint can be time consuming and, depending on the context, distressing.
 
However, in the Medical Defence Union’s (MDU) experience, the time taken to provide a response will be well spent if the complainant’s concerns can be addressed at the first opportunity.
 

February 21, 2019

Only half of GP practice buildings are fit for purpose, a new BMA survey has found.
 
The survey of over 1,000 practice manager and GPs in England found that eight out of ten practices said their premises were not suitable for 'future needs or anticipated population growth'.
 
The BMa said the findings are in line with what GPs have been saying for years, but now they have evidence to show just how serious the situation is.
 

February 20, 2019

Medical Defence Union (MDU) medico-legal adviser Dr Kathryn Leask explains the steps practice managers need to take when raising concerns about a colleague whose health may be affecting their work.
 
In the MDU’s experience having concerns about a colleague’s health or performance can put practice managers in a difficult position. While you may be concerned for the colleague’s wellbeing you also have an obligation to ensure their situation does not impact on patient safety.
 

February 8, 2019

Management in Practice is speaking to a series of PMs on the front-line about what being a practice manager means to them.
 
Reporter Valeria Fiore talks to Anthony Howarth, business manager at West Gorton Medical Centre in Manchester about the challenges practice management poses and the future of the profession.

 
Q. How has being a practice manager changed since you first started out in the profession?
 

January 23, 2019

In an ideal world, all patient interaction would be easy and we would get on well with everyone registered at our practice.
 
However, this isn’t always the case and when practice staff encounter patients whose behaviour is difficult to deal with, it can be tricky to know how to respond as Dr Ellie Mein, medico-legal advisor at the Medical Defence Union (MDU), explains.

January 16, 2019

Management in Practice is speaking to a series of PMs on the front-line about what being a practice manager means to them.
 
Reporter Valeria Fiore talks to Sue Jennings, business partner at Teams Medical Practice in Gateshead and finalist of the General Practice Awards 2018 about the challenges practice management poses and the future of the profession.
 
Q. How has being a practice manager changed since you first started out in the profession?
 

December 27, 2018

Practice manager Val Denton discusses the positive difference employing a clinical pharmacist has made to patients and staff at Hillview Family Practice in Hartcliffe, Bristol.
 
The employment of clinical pharmacists in general practice is the focus of a recent programme run by NHS England – the Clinical Pharmacists in General Practice programme – but the benefits of such an initiative are something practice manager Val Denton began to realise as early as nine years ago.
 

December 21, 2018

Dr Farzana Hussain, GP partner at The Project Surgery in Plaistow, east London, suddenly found herself with sole responsibility for over 4,700 patients when her GP partner and friend took his own life in 2013.
 
A difficult time for Dr Hussain and the practice, she was left as the only GP partner, creating a necessity for everyone to work more efficiently together. However, despite concerted efforts to improve processes at the practice, Dr Hussain’s ideas simply weren’t bearing fruits.
 

December 21, 2018

GP practices were paid just £152 per patient last year, or £13 a month, according to the latest official data.
 
NHS Digital yesterday published the annual report on payments to general practice 2017/18.
 
It says that nationally the NHS paid on average £152.04 per registered patient. This is just 0.4% higher than the 2016/17 figure of £151.37 per patient, although the overall GP contractual increase for the year was 3.3% including other funding streams.
 

December 20, 2018

Group consultations are said to save GP time and encourage patients to become more engaged with their practice.
 
But how do shared appointments really work, and what are the pros and cons? Valeria Fiore reports. 
 
In the last few years, a new approach in general practice has made it possible for several patients with the same health condition to jointly see a GP, nurse or pharmacist.

December 19, 2018

To kick off our series on the wider primary care team, Rachel Carter speaks to four practice managers about employing a clinical pharmacist and the positive difference it has made to their practice and patients. 
 
The idea of employing clinical pharmacists in general practice has been bubbling under the surface for a long time – but it has really come to the fore in the past few years, after a funding commitment in the General Practice Forward View to support an extra 1,500 pharmacists working in practices by 2020.
 

December 19, 2018

Management in Practice is speaking to a series of PMs on the front-line about what being a practice manager means to them.
 
Reporter Valeria Fiore talks to Gareth Thomas, business manager at Risca Surgery and North Celynen Practice in Newport about the challenges practice management poses and the future of the profession.
 
Q. How has being a practice manager changed since you first started out in the profession?
 

December 18, 2018

The holidays are a great opportunity for practice managers to celebrate with their staff, helping with team bonding and boosting staff morale.
 
Management in Practice asked practice managers across the UK what’s cooking in their practices – figuratively speaking, of course, unless you are aspiring to be the next Nancy Birtwhistle, the former practice manager who won the Great British Bake Off in 2014.
 

December 17, 2018

Following a government announcement of a ‘zero-tolerance’ policy on violence against healthcare staff, Beth Gault speaks to three practice managers about their experiences of verbal and physical abuse. 
 
Dealing with challenging patients who might be emotional and distressed is often part of the job for practice managers and their teams. At times, however, patients can become not only challenging but also violent and abusive.
 

November 27, 2018

A CQC report has highlighted the lack of sepsis training for reception staff at a practice rated inadequate. 
 
The Matthewman Practice, based in north London and run by Dr Philip Matthewman, was rated inadequate by the CQC in a report published earlit this month, on how safe, effective and well-led it is.
 
However, it was rated good for being caring and responsive.
 

November 22, 2018

Rapid-response teams of GPs, nurses and physiotherapists will provide urgent care in the community and help keep patients out of hospital, under long-term plans unveiled for the NHS by the Government yesterday.

The new teams will operate 24/7 and will provide both emergency treatment as well as support to help patients recover closer to home.