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Monday 10 December 2018
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Topic: Personal Practice

November 22, 2018

Rapid-response teams of GPs, nurses and physiotherapists will provide urgent care in the community and help keep patients out of hospital, under long-term plans unveiled for the NHS by the Government yesterday.

The new teams will operate 24/7 and will provide both emergency treatment as well as support to help patients recover closer to home.

November 20, 2018

Former practice manager Shafeek Caunhye on how your practice can streamline how it deals with the often complex and time-consuming issue of facilities management.
In an environment where mergers, federations and practice takeovers have become increasingly popular, can we still ensure facilities management compliance while staying on top of costs?

November 16, 2018

Management in Practice is speaking to a series of PMs on the front-line about what being a practice manager means to them.
Reporter Valeria Fiore talks to Nargis Khan, practice manager Lavender Hill Group Practice in Battersea, London about the challenges practice management poses and the future of the profession.
Q. How has being a practice manager changed since you first started out in the profession?

November 9, 2018

A myriad of letters flow into GP practices every day, consuming a large part of the team’s time.
Dr Andrew Venning, a GP partner at Cricketfield Surgery in Devon, worked with his team to create a system that would help his practice save time on reviewing correspondence.
The new way of working was introduced just over a year ago and has since helped the practice save on average 25 hours per week of GP time, which roughly equates to 1,300 hours a year.
The problem

October 25, 2018

Management in Practice is speaking to a series of PMs on the front-line about what being a practice manager means to them.
Reporter Valeria Fiore talks to Luan Stewart, practice business manager at Adelaide Street Family Practice in Blackpool about the challenges practice management poses and the future of the profession.
Q. How has being a practice manager changed since you first started out in the profession?

October 19, 2018

Management in Practice is speaking to a series of PMs on the front-line about what being a practice manager means to them.
Reporter Valeria Fiore talks to David Pearson, practice manager at Lostock Hall Medical Centre in Preston about the challenges practice management poses and the future of the profession.
Q. How has being a practice manager changed since you first started out in the profession?

August 15, 2018

In an interview with Valeria Fiore, practice manager Delyth Moylan tells Management in Practice how she made the switch from working in the RAF to a London-based GP practice in Harley Street
After spending more than 10 years of her life in the Royal Air Force (RAF), Delyth Moylan decided to switch back to civilian life. She left the RAF in May 2014 and moved to London, where she joined NHS 111 as a clinical advisor and later went on to managing three clinics for the British Pregnancy Advisory Service.

July 12, 2018

Management in Practice asked practice managers what their views and hopes for the newly appointment secretary of state for health and social care are.
Paul Conroy - practice manager at The Colte Partnership - Mersea Island Branch
‘The seriousness of the NHS predicament has grown significantly since then, and the stability of a predictable and knowledgeable set of hands is sorely needed. [Jeremy Hunt’s] arguing for an uplift of the NHS budget, and his tag-team with Simon Stevens has been successful lately.

July 11, 2018

A practice manager and a GP based in Macclesfield are urging people to adopt health lifestyles as a birthday gift to the NHS.
Chris Campbell-Kelly and Dr Louise Hastings based at the Park Lane Surgery in Macclesfield, Cheshire looked at self-care as one of the solutions that will help the NHS face the next 70 years.

July 6, 2018

Practice manager Kate Carr tells Valeria Fiore that keeping The Crookes Practice in Sheffield thriving takes determination, grit and a desire to make a difference
Q What do you love about your job?
A That I can make a difference. I’m also a partner at The Crookes Practice and involved in much of the decision-making.
Sometimes in primary care I feel the decision-making is quite drawn out, but here we tend to make decisions on the spot.

July 4, 2018

Valeria Fiore speaks to three different practice managers about what they are doing to honour the service’s landmark birthday
Veg on prescription
Alvanley Family Practice, Stockport: Practice manager Kay Keane and health champion David Chorlton will launch a practice allotment on 5 July 2018, to celebrate the NHS turning 70.

June 25, 2018

Practice managers come from diverse backgrounds and Claire Oatway really made 
a career change when she decided to join the profession.

Leaving behind a career that had included roles as a police intelligence analyst and in local government because she found herself moving too far away from working with people, she made the shift to practice management.

On 1 April 2014, Ivybridge Medical Practice, Plym River Practice and Ridgeway Practice, based in the Plymouth and South Hams area, merged to become the Beacon Medical Group.

June 1, 2018

Unfortunately there are too many examples of practice managers who have abused their position of trust and committed acts of fraud. Sometimes the amount involved can be in excess of £100,000. 
This is effectively a dual crime. Not only are they stealing from their employers, but they are also taking money indirectly from the public purse. Very often these fraudulent acts occur over a number of years, so why are they able to do this?
Examples of tried and convicted cases over the last 10 years:

May 31, 2018

Senior practice managers can enrol on a new Institute of Leadership and Management (ILM) Level 7 Masters Diploma in Leadership and Management, the Practice Managers Association (PMA) has announced. 
The course – targeted at those ‘well-established in the practice management role’ – will launch this autumn, and practice managers will be able to enrol from mid-August.
Practice managers will learn how to make the best use of resources, understand the need to innovate and optimise performance, the PMA said.

May 30, 2018

A London-based practice manager will vie with three other regional winners for a national NHS award, it has been announced.
Brian Dickens, a practice manager at Parchmore Medical Centre in Croydon, Surrey was chosen among hundreds of applicants as a regional champion in the Excellence in Primary Care category.

May 25, 2018

A non-Muslim practice manager is fasting during the holy month of Ramadan in solidarity with her Muslim patients.
Vicky Pickering, practice manager at Hollins Grove Surgery in Darwen, Lancashire took the decision to fast with her patients last Thursday.
Ms Pickering said: ‘At work, I am used to having some snacks throughout the day.

May 22, 2018

A Wandsworth doctor has been chosen from hundreds of applicants to represent London in a competition to mark the NHS turning 70.
Dr Sian Job, who works at NHS Wandsworth CCG, was nominated by her local Conservative MP Justine Greening to compete against three other candidates in the patient and public involvement award category in the NHS 70 Parliamentary Awards

May 18, 2018

As part of the General Practice Forward View, £45m has been invested to help practices purchase online consultation systems.
Practice manager Mark Thomas was looking for a better way to manage Chelston Hall Surgery in Torquay, South West England when he came across e-consultation.

May 10, 2018

The Government has decided to stop the data-sharing agreement between the NHS and the Home Office, under which patient data in practices was used to track down illegal immigrants.
Secretary of State for Digital, Culture, Media and Sport of the United Kingdom Margot James announced in Parliament yesterday (9 May) that they have decided to facilitate the exchange of patients’ data between the two bodies only when ‘serious criminality’ is involved.

April 23, 2018

An assistant practice manager based in a practice in Doncaster, South Yorkshire has raised £4,120 for charity after completing the Virgin Money London Marathon yesterday.
Vickie Hassall, who works at Kingthorne Group Practice, ran over five hours to reach the finish line on April 22.
Team KT
Ms Hassall said that she received great support from both patients and staff members.

April 17, 2018

Deben Health Group, made up of seven rural Suffolk practice,  decided to look into care navigation when confronted with the difficulty of hiring GPs.
After receiving guidance from NHS England though the Time for Care programme, they jointly wrote guidance to enable their receptionists to better navigate patients to the appropriate care.

April 12, 2018

Aylsham and Reepham Surgeries staff was aware of a number of frequent attenders to their practices, but they never analysed the problem until they came across the Productive General Practice (PGP) Quick Start programme.
With support from the NHS England’s Sustainable Improvement team, the practices pinpointed almost 700 ‘inappropriate appointments’ over a period of 12 months.

April 6, 2018

Meeting the increasing needs of an ageing population with limited resources is a challenge most practice managers are facing at present, reflected by frequent media reports of primary care staff shortages nationwide.
Management in Practice’s reporter Valeria Fiore asked Devon-based practice manager, federation manager and occasional CQC inspector Tracy Green how she overcomes this obstacle and keeps her practice thriving.
Q: What is the biggest challenge you are facing as a practice manager?

April 5, 2018

PPGs have existed since 1972 when they were introduced by Dr Peter Pritchard but GP practices have only been contractually required to have a Patient Participation Group (PPG) since 2015.
There are no specific requirements on how to run a PPG but Dr Patricia Wilkie OBE, National Association of Patient Participation (NAPP) president and chairman, volunteers to help GPs and practice managers to understand the benefits of having a PPG.