This site is intended for health professionals only
Monday 18 December 2017
Share |

Topic: Patient Access

December 14, 2017

Patients can download a new free app which informs them if their local NHS services are experiencing delays.

NHSquicker provides people in Devon and Cornwall with access to up-to-date waiting times for A&Es and minor injury units. It also calculates how long it takes patients to reach a treatment centre, based on their geolocation.  

December 13, 2017
December 11, 2017

An inner-city GP practice with over 17,000 patients has handed back its contract because it can no longer offer a 'fair and adequate' service to patients.

December 11, 2017

Two GPs slept at their practice to avoid being late for their appointments the day after, the practice manager has told Pulse, our sister publication .

After news of a public transport strike, Dr Kathryn Illsley and Dr Tim Sowton, who commute daily to The Seascale Health Centre in Cumbria and were on duty the morning after, decided to sleep at work.

December 1, 2017

GP practices in Wesham, Preston, trained their medical receptionists to ask patients why they are calling to better understand their needs and give them the right appointment or treatment.

This came after the NHS Fylde and Wyre Clinical Commissioning Group (CCG) introduced the requirement to help GPs practices priorities with appointments those that are worse-off.

November 29, 2017

A new report published today shed light on a further 162,000 backlog of clinical correspondence items that still need to be assessed by GPs.

The Public Accounts Committee’s report deplored the ‘lack of grip’ NHS England has shown on handling this problem, after the Committee had been looking into mishandled correspondence for the past three years.

November 27, 2017

As part of the General Practice Development Programme (GPDP), the NHS has launched 10 High Impact Actions to respond to the challenges of modern general practice and allow practices to ‘work smarter, not harder’.

Productive workflows – matching capability with demand, was addressed to practice managers and anyone with an interest in managing workload.

November 17, 2017

The Care Quality Commission (CQC) has rated Hylton Medical Group in Sunderland as ‘good’, after an inspection they carried out in September.

The practice was rated ‘inadequate’ twice, following two CQC inspections in April 2015 and February 2017. However, following an inspection by the CQC in September, the practice was rated ‘good overall’.

November 14, 2017

Scotland practices will need highly qualified practice managers to engage with the wider primary care system, says the proposed 2018 General Medical Services (GMS) contract in Scotland.

On top of their traditional duties, practice managers will be asked to collaborate with GP Clusters, NHS Boards, Health and Social Care Partnerships (HSCP), and any new service that might emerge.

November 14, 2017

One in 4 (23%) of healthcare IT professionals in the UK revealed that they do not think their organisation will be able to deal with cyberattacks, a new report by Infoblox has shown.

About 305 healthcare IT professionals in the UK and US (152 and 153 respectively in each region) took part in an online survey, which was conducted by the polling company Censuswide.

November 14, 2017

The Care Quality Commission (CQC) has placed Old West Surgery in Old Road West, Gravesend, Kent into ‘special measures’, after an inspection they carried out in August.

The practice, which was previously rated ‘good’, has now been rated overall ‘inadequate’.

The CQC report says: ‘The practice failed to assess, monitor and mitigate risks to the health, safety and welfare of service users.’  

November 9, 2017

GP consultation lengths in the UK are among the shortest in Europe, a study by Cambridge University and published in the BMJ Open has revealed.

The study, called International variations in primary care physician consultation time: a systematic review of 67 countries covered more than 28.5 million consultations showing that GP appointments last less than five minutes for half of the world population, ranging from 48 seconds in Bangladesh to 22.5 minutes in Sweden.  

November 9, 2017

Northern Ireland's general practitioners committee (NIGPC) leader Dr Tom Black spoke at the Autumn Conference of Local Medical Committees (NI) to encourage practices to protect basic services in lack of Government funding.

Chair of BMA (NIGPC) Dr Tom Black said practices should make sure they can still provide their basic services to preserve those patients who need them the most.  

November 8, 2017

Recruitment and funding problems have contributed to the closure of Folkestone East practice in Kent, says practice manager Christopher Lewis.

He also added that further investment in general practice is needed to help practices which are struggling with the current crisis.

November 3, 2017

GP practices owned by limited companies deliver worse patient care than other practices, a study has revealed.

The data, published in the Journal of the Royal Society of Medicine, showed patients registered with practices holding Alternative Provider Medical Services (APMS) contracts had an overall experience of 3.04 point lower than those with general contracts.

The biggest difference reported was 12.78 points, in terms of patients’ satisfaction on consultations with their preferred GP.

October 27, 2017

Nearly 600 GP practices were affected by the NHS cyber attack, a recent National Audit Office (NAO) investigation has revealed.

NHS England was the victim of a ransomware cyber attack, known as WannaCry, the largest to ever affect the service on 12 May 2017.

The virus sent pop-up messages to NHS computers, requesting a $300 (around £230) ransom payment in exchange for access to the PCs.

As a result, patient records and emails were inaccessible and thousands of GP appointments were cancelled.

October 26, 2017

NHS England is currently investigating whether Commissioning Clinical Groups (CCGs) are delivering the £171m to transform GP practices.

The General Practice Forward View (GPFV) allocated £171m to CCGs for practice transformational support. CCGs are expected to spend around £3 per patient, as a one off non-recurrent investment, from 2017/18.

The investment can either be split over two years or take place in 2017/18 or 2018/19, as decided by the CCGs.

October 25, 2017

All 207 Clinical Commissioning Groups (CCGs) could be in charge of primary care from April 2018.

NHS England wants the majority of CCGs to apply for full delegation, on the commissioning of GP practices’ services, before 1 November.  

Enhancing primary care

In a document describing the application process, NHS England wrote: ‘The delegated commissioning model is delivering a number of benefits for CCGs and local populations.

October 24, 2017

Around 3,000 GPs have left Scotland to work abroad since 2008, according to recent figures from the General Medical Council (GMC).

In a bid to retain and attract more doctors, the Scottish Conservative Party launched a new campaign called ‘Save Our Surgeries’, urging ministers to increase the funding that goes to GP practices.

The campaign states that the Scottish Government should invest 11% of all NHS spending into general practice ’to boost working conditions, recruitment and retention’.

October 23, 2017

Practice managers are facing financial pressures as Primary Care Support England (PCSE) keeps failing to deliver its services.

Derby and Derbyshire Local Medical Committee (LMC) has raised concerns in a letter addressed to Dominic Hardy, the national director of Primary Care.

Cutting costs

The PCSE, also known as Capita, is responsible for delivering NHS England’s primary care support services. Some of its functions include reimbursing GP practices, making GP payments, registering new patients and storing medical records. 

October 18, 2017
A study revealed that unofficial Facebook pages for general practices carry more negative reviews and comments than official ones.

Unofficial Facebook pages can compromise practices’ professional integrity, according to research.

A study, released by the British Journal of General Practice, revealed that unofficial Facebook pages for general practices carry more negative reviews and comments than official ones.  

Researchers looked at 83 practices based in North Staffordshire, which had a total of more than 450,000 registered patients.

More than half of these practices had unofficial pages, with some using their names to advertise local businesses.

October 17, 2017

Over a quarter of GP practices now deal with more than 10,000 patients across the country.

A new report published by NHS Digital compared the proportion of practices by list size between October 2013 and October 2017.

It revealed that list sizes have been in steady decline over the past four years.

October 16, 2017

‘We’re losing two practices per week,’ NHS England's director of primary care revealed last week.

Speaking at the Royal College General Practitioner (RCGP) annual conference on 13 October, Dr Arvin Madan expressed his concerns on the future of general practice in a question-style event, among other healthcare professionals.

Practices under pressure

October 11, 2017

Most GP practices previously rated inadequate are now rated good, according to the latest report published by the Care Quality Commission (CQC).

The report, State of Care, reveals that in spite of the challenges general practice has been confronted with this year, 80% of 196 inadequate GP practices have made the necessary changes to improve their services quality between 2016 and 2017.

The CQC re-inspected a total of 1,700 practices, including 613 originally rated 'requires improvement' and 891 originally rated 'good'.