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Sunday 27 May 2018
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Topic: Patient Access

May 21, 2018

Some 40% of patients could make routine GP appointments in evenings and weekends in March, the latest NHS England data have shown.
 
An NHS England survey of 6,892 GP practices found that 805 practices, with a combined 5.4m patients, did not offer any extended hours provision when the latest data was collected in March.
 
This was down from 826 practices at the latest count, in September 2017. 
 

May 18, 2018

As part of the General Practice Forward View, £45m has been invested to help practices purchase online consultation systems.
 
Practice manager Mark Thomas was looking for a better way to manage Chelston Hall Surgery in Torquay, South West England when he came across e-consultation.
 

May 17, 2018

Nearly half (46%) of Cornish patients find it hard to speak to practice staff to book an appointment, a health watchdog has revealed.
 
 
A survey, which collected answers from more than 2,100 patients, launched by Healthwatch Cornwall in collaboration with health service commissioners NHS Kernow, also found that the overall experience of booking an appointment was 'poor' for 38% of people.
 
 

May 17, 2018

Practices are set to pilot a pre-release registration scheme for prisoners, in an effort to maintain continuity of care.
 
The pilot scheme, which will launch over the summer, will see prisoners in Sheffield registered with a GP near the prison up to one month ahead of their release.
 
GP leaders have welcomed the pilot, saying it will ensure GPs are ‘fully equipped’ when ex-offenders visit the practice.
 

May 16, 2018

A team of CQC inspectors has made an unannounced visit to a GP practice in Soho, central London, after complaints that non-English speaking patients were receiving sub-standard care.
 
Chinese patients, who make up a third of the 5,200 patients registered at the Soho Square General Practice, have been turned away following the departure of both Chinese-speaking practice partners, as well as 'all other experienced staff, at all levels'.
 

May 15, 2018

The GP workforce in England is continuing to decline, as official statistics reveal that 316 full-time equivalent GPs have left the profession in the last three months.
 

April 30, 2018

The general practice workforce in Wales must expand ‘urgently’, the Royal College of General Practitioners (RCGP) in Wales has warned.  
 
The organisation, which represents GPs in Wales, said it had been warning ‘for several years' that the GP workforce is at 'tipping point’.
 
RCGP Wales chair Dr Rebecca Payne said: ‘It is imperative that the Welsh Government takes urgent action to boost the GP workforce and expand the number of other healthcare professionals working in general practice.’

April 16, 2018

The Home Office must be prevented from using GP patient data ‘like the yellow pages’, the Royal College of General Practitioners (RCGP) has urged.
 
The comment follows renewed calls from the health and social care committee for NHS Digital to suspend an agreement – known as a Memorandum of Understanding (MoU) – that allows it to share data with the Home Office.
 
RCGP chair Helen Stokes-Lampard said that the current approach followed by the Home Office risks putting off patients from visiting their GP practices.

April 12, 2018

Aylsham and Reepham Surgeries staff was aware of a number of frequent attenders to their practices, but they never analysed the problem until they came across the Productive General Practice (PGP) Quick Start programme.
 
With support from the NHS England’s Sustainable Improvement team, the practices pinpointed almost 700 ‘inappropriate appointments’ over a period of 12 months.
 

April 10, 2018

The Royal College of General Practitioners (RCGP) has issued a list of questions for patients, GPs, commissioners and practices to consider before switching to online GP services.
 

April 5, 2018

PPGs have existed since 1972 by Dr Peter Pritchard but GP practices have only been contractually required to have a Patient Participation Group (PPG) since 2015.
 
There are no specific requirements on how to run a PPG but Dr Patricia Wilkie OBE, National Association of Patient Participation (NAPP) president and chairman, volunteers to help GPs and practice managers to understand the benefits of having a PPG.
 

March 28, 2018

The number of online GP service users has increased by over 40% in one year, NHS England has said.

Figures by NHS England published yesterday (27 March) revealed a 42% increase in the number of people using online services compared to this time last year and, according to NHS Digital figures, ‘some one million appointments are being made or cancelled online every month’.

March 26, 2018

E-referrals can save GPs’ time and NHS money, NHS Digital has said today (26 March).

Practices can reduce GPs’ workload by making use of the NHS e-Referral (e-RS), which allows family doctors to electronically refer patients and help them book an appointment when it is most convenient for them.

The e-RS allows patients to book or alter appointments online thought their phone or tablet, which saves GP practice time and reduce NHS’ spending on phone bills, NHS Digital said.

March 23, 2018

More than two in five online primary care service providers are 'unsafe', a report by the Care Quality Commission (CQC) has found.

The report published today (23 March) on inspections carried out up to 28 February also revealed that online primary care services improved since they were first inspected in November 2016, when 86% of these services were not providing safe care.

March 20, 2018

EXCLUSIVE

Less than half of GP practices in England offer free Wi-Fi to their patients because of comissioners' logistics delays, Management in Practice has learned.

NHS Digital said that, as of 19 March, only 43% of GP practices (approximately 3,261 practices) offer Wi-Fi services to their patients, despite the target of providing free Wi-Fi to all patients by 31 December 2017.

March 19, 2018

Some GP practices in Huddersfield, West Yorkshire will start offering evening and weekend appointments, the commissioning body has announced.

NHS Greater Huddersfield Clinical Commissioning Group (CCG) will offer these extra appointments from 31 March in a bid to help reduce pressures on both general practices and hospital emergency departments, while giving patients a convenient choice to access GP appointments out-of-hours.

March 15, 2018

Tens of thousands of patients across Bury, Greater Manchester are joining their GP practice’s online services.

NHS Bury Clinical Commissioning Group (CCG) announced on its website yesterday (14 March) that over 20,000 new patients joined the online services in 2017 alone, compared with over 5,500 in 2016.

A total of over 35,000 users opened an account to use GP digital services since it launched in 2015, the CCG said.

March 14, 2018

Patients with multimorbidity take up more than half of GP appointments, a study has found.

March 13, 2018

Two Hampshire practices have launched an urgent care system to improve access to same-day appointments for their patients.

GPs at the practices in Lee-on-the-Solent, Hampshire are confident that this system will help them to offer more routine doctor appointments and reduce patients waiting times.

In a letter to patients, Lee-on-the-Solent Health Centre said they will be working with Manor Way Surgery to deliver a new urgent care system.

March 9, 2018

A GP practice is launching a virtual patient participation group (PPG) to run alongside with its regular face-to-face meetings.

Adelaide Street Family Practice in Blackpool hopes that the existence of a digital group on Facebook will encourage more people to become active participants and contribute to the practice’s PPG.

The digital group is launching on 20 March, but the practice will be running a test session before the official release date.

March 8, 2018

The Royal College of General Practitioners (RCGP) has expressed concern over the use of patients’ data held at GP practices for immigration purposes.

The College is concerned about the existence of an agreement allowing the Home Office to access patient’s data for immigration purposes, which could deteriorate patients trust into general practice.    

March 5, 2018

Millions of Brits struggle to see their GP because they find it so hard to make an appointment, a survey has revealed.

The survey of 2,035 UK respondents by Censuswide, commissioned by Octopus Healthcare, has found that more than 18 million people (36%) across the UK could not get a GP appointment in the past 12 months because they could not get through on the phone to make an appointment.

About 48% of respondents from Birmingham could not see their GP in the past year, while the figure stands at 40% in Cardiff and 39% in London.  

March 2, 2018

GPs and practice staff have been going the extra mile – quite literally – to care for patients despite the snow chaos that has engulfed Britain.

March 1, 2018

GP practices have been advised to consider their staff safety first and close earlier if needed, a Local Medical Committee (LMC) has told Management in Practice today (1 March).

North and South Essex LMC has been advising practices calling in with weather concerns to close their surgery earlier if needed to avoid putting their staff safety at risk.  

The key thing is staff and patients’ safety