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Saturday 25 May 2019
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Topic: Latest News

April 19, 2019

Linda de Silva, practice manager at Freshford Practice in Braintree, Essex, talks to Costanza Pearce about her reasons for leaving the job after more than a decade
 
It’s clear that Linda de Silva, who has been a practice manager for many years, is dedicated to the NHS but she does not hesitate to speak out about its problems. She talks of the ‘constant pressure’ of the job and describes her workload as ‘impossible’.
 

April 18, 2019

Teresa Chapman, winner of the 2018 Practice Manager of the Year award, talks to Nora Elias about her experience of innovating to turn around a practice struggling with GP shortages and funding cuts 
 
'I’m very lucky; I have a good team to support me. And I like  to be busy.’ Teresa Chapman, practice manager at Parchmore Medical Centre in Croydon, south London, is discussing how she balances the many tasks in her intense schedule.
 

February 4, 2019

There is no guarantee GP practices will continue to receive funding for the provision of the extended hours access directed enhanced service (DES), under the new GP contract.
 
From July, the extended hours access DES will be transferred from practices to the new primary care networks.
 
The change, which forms part of a the five-year GP contract, means NHS England will no longer directly pay practices to deliver the service, although the BMA said the money should flow from the networks into the practices.
 

December 17, 2018

Working in a practice is by no means an easy job. As if the day-to-day running is not tricky enough, especially with the pressures caused by underfunding, practices face another significant challenge from impatient, frustrated and occasionally rude or violent patients.
 
To an extent, this behaviour might seem unsurprising as you are dealing with sick, anxious people, and you might expect practice teams to be reasonably robust about this. But there are times when patient behavior oversteps the mark.

November 14, 2018

School children are often told to stand up to bullies and speak up about their behaviour – whether this is in the playground or via the internet.
 
But what if the bullying is happening in the workplace and you find yourself the victim of it? And what if you are afraid to stand up to the bully and the bureaucracy of the NHS organisation you are working in?
 
The 2017 NHS Staff Survey, published by NHS Employers and completed by 487,227 NHS staff, shows that bullying and harassment remains an issue in the NHS.
 

September 11, 2018

A glitch in an IT system used by GP practices has resulted in documents being left out from patient records, NHS England has warned.
 
The Docman IT system – which is used by approximately 6,000 GP practices – automatically processes letters received by practices through NHSmail and adds them to the patient records.
 

September 7, 2018

There has been an increase in the number of written complaints submitted to GP and dental practices but a fall in those presented to secondary care, NHS Digital has found.
 
In a report published yesterday (6 September), Data on Written Complaints in the NHS, 2017-18, NHS Digital said that there was a 4.5% rise in the number of complaints made by or on behalf of patients to GP and dental practices.
 

September 3, 2018

The finalists for the 2018 General Practice Awards have been announced.
 
Management in Practice is delighted to announce the finalists for the Practice Manager of the Year Award (sponsored by PSUK Ltd) and the GP Team of the Year Award (sponsored by MPS).
 
The six practice managers that will vie for the award are:

May 24, 2019

The long-awaited official evaluation of Babylon’s GP at Hand model has concluded that policy makers should consider a different funding model for online GP service providers.
 
The report, written by Ipsos Mori and published today on the NHS Hammersmith and Fulham CCG website, found that satisfaction with the service was high, but found ’the service is not being used by large numbers of older people, or people with more complex health needs’.
 

May 24, 2019

The CQC has rated Babylon GP at Hand as ‘good’ in four out of five areas in its first inspection of the service.
 
The digital-first GP provider was awarded an overall rating of ‘good’ but required improvement in the effectiveness of its services.
 

May 23, 2019

NHS Hammersmith and Fulham CCG is unable to decide whether to approve Babylon GP at Hand’s primary care network until it seeks ‘additional assurances’.
 
According to the CCG’s primary care commissioning committee (PCCC), because GP at Hand’s patients are from a wide geographical area, it is not yet possible to make a decision about the proposed primary care network.
 
NHS England has previously stipulated primary care networks (PCNs) must be based around local boundaries.
 

May 23, 2019

Only 7% of practice managers are partners in their practice, although more than eight in 10 think they should be given the opportunity, research has shown.

The study, carried out by the London School of Hygiene and Tropical Medicine in 2017 and funded by the Health Foundation, found that only 95 of 1,285 practice manager respondents were business partners.

However, 82% thought they should be able to become one.

May 22, 2019

The RCGP has called for manageable GP workload and 15-minute consultations in general practice by 2030 in its new ‘Fit for the future’ report.
 
The report has set out the college’s vision for general practice in 11 years’ time, with the hope of making the profession ‘fit for the future’.
 

May 22, 2019

Co-op is set to expand a repeat prescription app that will free up ‘thousands’ of practices in England, according to the retailer.
 
By autumn this year, patients will also be able to book and manage GP appointments via the app, ‘helping to free up thousands of GP practices across England’, according to Co-op.
 
Currently, the app covers 67% of GP surgeries across England. Following negotiations it is expected to be available in 98% of GP surgeries by the autumn.
 

May 22, 2019

Dr Kathryn Leask, medico-legal adviser at the Medical Defence Union, explains what practices should when patients fail to turn up for appointments 
 

May 21, 2019

Capita has wrongly archived 160,000 patient records following a processing error, the BMA has revealed.
 
In a letter sent yesterday to all GP practices, NHS England said that 160,000 patient records were mistakenly archived by Capita rather than transferred to GP practices, according to the BMA.
 
The BMA said this assertion is based on a 'sample from one area of the country', and the figure could be higher.
 

May 21, 2019

Former practice manager Clive Cropper tells Management in Practice how extended hours access helped a group of Staffordshire practices dramatically reduce unnecessary attendances at the local minor injuries unit
 
Offering an extended hours access (EHA) service has been mandatory in primary care since October 2018.
 

May 20, 2019

While Brexit talks continue to dominate the headlines in the UK, there are fundamental concerns over the future of the NHS, says Dr Kailash Chand, GP and honary vice-president of the British Medical Association.
 

May 20, 2019

The BMA’s legal service is offering packages for primary care networks seeking legal advice at a cost of £5,000 for the larger networks.
 

May 20, 2019

Two-thirds of practices are now connected to the NHS app thanks to ‘strong support from practice managers’, NHS Digital has said.
 
All practices across England are expected to be fully connected to the app – which was released to app stores on 31 – December 2018, by 1 July, NHS Digital confirmed. 
 

May 17, 2019

The health budget in Northern Ireland 'does not provide sufficient funding' to meet current demand, according to a new progress report by the country's Department of Health.
 
The report had provided an update on the progress of delivering the 10-year plan ‘Delivering Together’ published in 2016, which aimed to radically overhaul health and social care services in Northern Ireland.
 
It evaluated that the budget cannot meet the rising pressures across general practice and areas of secondary care.
 

May 16, 2019

A trainee GP has successfully been appointed as clinical director of a primary care network, it has emerged.
 
Hosting a Twitter chat on networks on 14 May, NHS England's director of primary care Dr Nikita Kanani said she is aware of cases where a trainee, a pharmacist and locum GPs have been named clinical directors within their networks.
 

May 15, 2019

Kamaldeep Sahota, operational manager at King Edwards Medical Centre in London, explains how his practice dramatically improved its ability to recognise patients at risk of becoming diabetic 
 
A few years ago, King Edwards Medical Centre in Barking, east London, was struggling to identify pre-diabetic patients.
 
The problem was shared by other practices in the area, encouraging NHS Barking and Dagenham CCG to introduce a new initiative in 2016, to help its 37 practices reduce the number of undiagnosed diabetes cases.

May 15, 2019

A number of practices across the country have 'hurriedly' designed their networks, which might later create 'contentious issues', Sandwell and Birmingham LMC has warned.
 
Some practices are also yet to submit their application to join a primary care network - just one day before the deadline - our sister publication Pulse, where this article was first published, has learnt.
 
As of 14 May, 12 CCGs had confirmed to our sister publication Pulse that they had not received any network applications so far.