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Sunday 21 July 2019
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Topic: Featured Articles

July 30, 2018

The UK has experienced the longest heatwave in 40 years and the Met Office recorded the highest temperature of 35.3°C in Faversham, Kent last Thursday. 
However, since then temperatures dropped to the mid 20s. But don’t be fooled, the heatwave is set to return and temperatures could reach 30°C again this week, according to the Met Office.

July 3, 2018

Nye Bevan’s towering accomplishment was the creation of the National Health Service in 1948. The son of a Welsh coal miner, he displayed a steely determination and hatred of the class system from a young age, becoming one of the most important ministers in the post war Labour government and the chief pioneer of nationalised hospitals and free medical care for all. Emma Dent reports
For all the efforts of many politicians, few have their name indelibly linked with their achievements.

June 30, 2018

The NHS will be turning 70 on 5 July. Have you thought about how your practice wants to mark the anniversary? The health service would like to see the celebrations as a thank you to NHS staff for their hard work and commitment and, as practice managers, we are key to ensuring that all those involved are recognised for their contribution.

June 29, 2018

From one-doctor practices in the GP’s home to large-scale, computer-centred premises — general practice has changed significantly since 1948. Valeria Fiore tracks its progress over the past 70 years
There were no celebrations, no bands or public processions and few preliminary special pronouncements on 5 July 1948. I worked from the same premises as before, with the same arrangements for consultations and home visits for the same patients and with the same part-time staff, my wife.’

June 29, 2018

Deputy editor Angela Sharda speaks to Aneira Thomas about her remarkable life ‘as the first baby born on the NHS’ and what the health service means to her

April 5, 2018

PPGs have existed since 1972 when they were introduced by Dr Peter Pritchard but GP practices have only been contractually required to have a Patient Participation Group (PPG) since 2015.
There are no specific requirements on how to run a PPG but Dr Patricia Wilkie OBE, National Association of Patient Participation (NAPP) president and chairman, volunteers to help GPs and practice managers to understand the benefits of having a PPG.

April 3, 2018

Adelaide Street Surgery in Blackpool was struggling to hire more GPs to meet a growing demand of appointments from its patients.
The practice management team and GP partners met to come up with a workforce strategy, which resulted in the decision to hire two paramedics.
The move came after a positive experience in 2015, when the practice hired its first paramedic to deal with acute on the day emergencies.
On top of being able to save £20,000 a year, the team could offer an extra 88 appointments per week.

February 26, 2018

About six years ago, Ryan Smith was told that the closest fire station to his Stafforshire village Eccleshall was ten miles away.

As Staffordshire Fire and Rescue Service were looking for personnel, his curiosity sparked and he did not hesitate to join the retained on-call firefighter scheme.

Today, as a practice manager at Abbey Medical Centre in Kenilworth, he continues to fight fires both outside and – metaphorically – inside his practice.

Starting out

February 23, 2018

If your practice doesn’t explicitly cater for LGBT patients, you might be missing a trick.

But services like Pride in Practice provide practice managers and other practice staff with support to help them become more aware of LGBT issues and what this means for their practice.

Pride in Practice is an LGBT Foundation project currently rolled out in Greater Manchester, endorsed by the Royal College of GPs and funded by Greater Manchester Health and Social Care Partnership and NHS England.

January 3, 2018

Gareth Williams works as practice manager in Park Avenue Medical Centre in Northampton, which has around 10,074 patients. 

Q: You were rated ‘good’ by the CQC. How do you keep your practice thriving?

A: We have regular clinical meetings and try to involve, maintain and train the staff. I am not happy for my staff to come in and say ‘I am just a receptionist’. I want you to be the best receptionist.

December 22, 2017

Kay Keane is business manager at the Alvanley Family Practice, which has more than 5000 patients. 

Q: How do you keep your practice thriving?

December 22, 2017

The crisis across the NHS is rarely out of the headlines. But while financial deficits make the news, knowledge deficits tend to be ignored. There has never been so much data, but how much of it provides useful information?

December 20, 2017

For Management in Practice’s 50th edition, Valeria Fiore asked practice managers across the UK to come up with a 50-word description of what practice management means to them. 


Amanda Sayer Practice manager, The Lighthouse Medical Practice

We are:

December 19, 2017

As NHS England’s head of primary care, Dr Arvind Madan is faced with the mammoth task of implementing the changes set out in the General Practice Forward View (GPFV).

After only two years in the role, the east London GP has made quite an impression. With experience in turning around a dozen struggling practices, he has been working hard on achieving everything set out in the GPFV.

His ambitions to build a new version of general practice partly came from the frustration he felt about the devaluation of patients.

December 18, 2017

Practice management has never been easy to define.
NHS reforms over the past 20 years have put the role in a continual state of change and some might even say there is confusion about what the job entails.
Are practice managers meant to act as administrators, as they were supposed to when the position was first introduced? Or are they increasingly ‘jacks of all trades’?

November 27, 2017

As part of the General Practice Development Programme (GPDP), the NHS has launched 10 High Impact Actions to respond to the challenges of modern general practice and allow practices to ‘work smarter, not harder’.

Productive workflows – matching capability with demand, was addressed to practice managers and anyone with an interest in managing workload.

August 29, 2017
After the recent cyber attack on the NHS, how can practices stay safe online?

The NHS was the highest-profile victim of a global ransomware attack on 12 May, which resulted in practices being shut down, operations being cancelled and GP documents such as patient records being unavailable in England and Scotland.

August 16, 2017
In what circumstances should you take the difficult decision to close your practice?

Many practices are left with no option but to shut up shop. However, it is worth considering your options carefully before you take this drastic step, says Andrew McHugh  

August 16, 2017
Virginia Patania of Jubilee Street Practice, east London, explains how patient satisfaction levels transformed when she gave more responsibility to practice staff
August 9, 2017
Practices in Suffolk plan to keep communication lines open using a mobile chat app in the event of another cybersecurity attack on the NHS.

Practices in Suffolk plan to keep communication lines open using a mobile chat app in the event of another cybersecurity attack on the NHS. 

Practice managers and commissioners in NHS West Suffolk CCG and NHS Ipswich and East Suffolk CCG will be asked to join WhatsApp groups to keep in contact with each other.

The emergency measure comes in response to a cybersecurity attack on the NHS in May, which shut many practices for days.

August 3, 2017

Ann Neville decided to move into practice management in 2014 after her father fell ill with dementia. Just three years later, she has rectified major problems with access, introduced a workable system for visits and created a risk register that is giving pre-emptive advice to patients who might develop diabetes.  
Her practice, Darwen Healthcare in Lancashire, has nine GPs, 38 practice staff and a list of 12,500. 
Ms Neville has been commended by her peers for her ‘can-do’ attitude and as someone who is both firm and fair in her approach.

August 3, 2017

For the first time ever, Management in Practice has compiled a list of the 25 most inspiring practice managers in the industry.  At a time when general practice is under pressure, it seems vital to highlight the people who keep the show on the road.

The MiP List is a much-needed reminder of the amazing work practice managers are doing despite the daily challenges in primary care and the wider NHS. We delved behind the scenes to uncover the people who are going the extra mile, as nominated by their colleagues.

July 28, 2017
As the latest figures show only a modest improvement in staff absence due to illness, NHS Employers launches a new tool to help managers deal with sickness absence

The latest NHS Digital figures show that staff absence due to sickness has reduced by just 0.15% in the past two years, from 4.44% in 2015 to 4.29% in 2017.

The lowest rates of sickness absence (0.96%) were for nurses, midwifes and health visitors, while healthcare assistants and support staff showed the highest absence rates (5.9%).

July 28, 2017
Figures from the Royal College of GPs show that patients in England will have to wait more than a week for a GP appointment on more than 100 million occasions in just five years’ time

Figures from the Royal College of GPs show that patients in England will have to wait more than a week for a GP appointment on more than 100 million occasions in just five years’ time.

The data, estimated by the College based on current trends, show that the number of instances when patients will need to wait a week or more to see a GP will increase by over 20 million over the next five years. This is an increase of more than a quarter, from 80 million instances this year to 102 million by 2022.

A 'genuine risk to patient safety'