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Tuesday 27 June 2017
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Topic: Featured Articles

June 16, 2017
Coping with harassment at work is not an easy task and can become an uncomfortable situation. Katie Mahoney and Emily Battcock explain how to overcome the issue.

Coping with harassment at work is not an easy task and can become an uncomfortable situation. Katie Mahoney and Emily Battcock explain how to overcome the issue

Many of us probably think workplace harassment is a thing of the past, but it is both surprising and disappointing that cases are still hitting the headlines.

Last year, the Trades Union Congress (TUC) found that in a survey of 1,500 women, 52% said that they had been harassed at work.

June 13, 2017
The recent announcement that NHS staff are to be awarded a 1% pay rise this year, while disappointing, is perhaps the percentage uplift most people had been realistically expecting.

The recent announcement that NHS staff are to be awarded a 1% pay rise this year, while disappointing, is perhaps the percentage uplift most people had been realistically expecting.

On the whole, staff might have accepted this with a resigned shrug, given the current financial pressures on the health service. But then we learned that MPs are to enjoy a 1.4% increase, which, according to the Daily Mirror, gives the politicians a new take-home pay of £76,011 per annum.

May 24, 2017
The NHS aspires to provide the safest, most effective healthcare in the world. But every year a small number of patients are harmed, sometimes fatally, in incidents that could have been prevented, Anne Ward Platt explains.

The NHS aspires to provide the safest, most effective healthcare in the world. But every year a small number of patients are harmed, sometimes fatally, in incidents that could have been prevented, Anne Ward Platt explains

May 10, 2017
An incorrectly reported practice split and significant changes to some practice registration numbers led to incorrect QOF figures being sent to the majority of practices in England, an NHS Digital investigation has found

An incorrectly reported practice split and significant changes to some practice registration numbers led to incorrect QOF figures being sent to the majority of practices in England, an NHS Digital investigation has found.

Following reports from practices that 2016/17 QOF payment figures were significantly lower than those for 2015/16, NHS Digital and NHS England investigated the problem.

May 9, 2017
Are there any simple lessons for practices looking to improve access? Rick Stern worked with over 1,500 individual practices across England in order to find out.

Are there any simple lessons for practices looking to improve access? Rick Stern worked with over 1,500 individual practices across England in order to find out

April 28, 2017
What will your job be like in a decade’s time? Victoria Vaughan asks the experts.

What will your job be like in a decade’s time? Victoria Vaughan asks the experts

If the past year has taught us anything, it is that predicting the future is a fool’s errand. Few people expected Brexit, to see Theresa May moving into Downing Street or Donald Trump waving from the White House.

But, closer to home, there are some clues to how the role of the practice manager is changing – and how it might look 10 years from now. 

March 24, 2017
A shiny new GP surgery reopened after a state-of-the-art makeover. Dr Surinder Chaggar explains how he got the NHS to fund it.

A shiny new GP surgery reopened after a state-of-the-art makeover. Dr Surinder Chaggar explains how he got the NHS to fund it

Practice profile:
Forum Health Centre, Coventry
16,500 list size
6 partners
3 salaried GPs
3 registrars

We applied for the money through the Primary Care Infrastructure Fund (PCIF)

March 21, 2017
Dr Trisha Wildbore explains how replacing partners with physician associates has paid off.

Dr Trisha Wildbore explains how replacing partners with physician associates has paid off

What we did

March 17, 2017
Keith Taylor explains how a practice manager can ensure that taking on a new GP partner is simple and easy for the whole team.

Keith Taylor explains how a practice manager can ensure that taking on a new GP partner is simple and easy for the whole team

New partners in a GP practice will be investing substantial time, money and effort in creating a potentially lifelong relationship. But introducing a new partner can be a hectic time for practices as they juggle administration and try to maintain patient continuity. As a practice manager, how can you help to make the transition seamless?

Managing accounts

February 28, 2017
Anthony Brand advises on how to develop the perfect business plan.

Anthony Brand advises on how to develop the perfect business plan

Every practice should be thought of as a business and it is vital that these businesses set a budget, especially in the current uncertain NHS economy. 

February 21, 2017
Practice managers could benefit from tapping into the opportunities on offer in their local pharmacies, argues Steve Williams.

Practice managers could benefit from tapping into the opportunities on offer in their local pharmacies, argues Steve Williams

February 21, 2017
Dwysan Rowena advises on how a practice manager can juggle their various roles while propping up a busy practice.

Dwysan Rowena advises on how a practice manager can juggle their various roles while propping up a busy practice

What is a practice manager? Simple. A manager of a practice. But what does it actually mean? The responsibilities vary, particularly with the size of the practice. A large practice could have 10 managers; a smaller or medium-sized practice often has only one.

February 17, 2017
The rising workload in general practice is keeping everyone on their toes. Angela Sharda quizzes a practice manager on how she rises to the challenge

The rising workload in general practice is keeping everyone on their toes. Angela Sharda quizzes a practice manager on how she rises to the challenge

Q Why did you decide to become a practice manager?

A I was not sure about working in the public sector but I was bringing up three children alone and wanted to be closer to home.

Q What are the biggest challenges you face on a daily basis and how do you tackle them?

February 17, 2017
Are female practice managers valued less than their male colleagues? Alice Harrold investigates the gender gap in practice managers’ pay

Are female practice managers valued less than their male colleagues? Alice Harrold investigates the gender gap in practice managers’ pay

Practice managers across the UK may be tasked with the same daily challenges of running a busy GP practice, but when it comes to pay, they’re better off being male than female.

February 15, 2017
Management in Practice spoke to practice manager Sue Wilkins ahead of the merger of her two Poole practices with a combined list size of over 20,000.

Management in Practice spoke to practice manager Sue Wilkins ahead of the merger of her two Poole practices with a combined list size of over 20,000.

Parkstone Health Centre and Madeira Practice are expected to become one practice on 1 April this year once the Madeira premises and merger site is refurbished.

Q. How has the state of primary care effected this decision?

February 10, 2017
CQC inspections are designed to identify quality in general practice, but it’s questionable whether they really focus on the stuff that matters, argues Virginia Patania.

CQC inspections are designed to identify quality in general practice, but it’s questionable whether they really focus on the stuff that matters, argues Virginia Patania, Jubilee Street Practice manager.

Six years ago, my practice obtained the RCGP’s Quality Practice Award (QPA). More than 18 months of work, spread almost evenly across our team of 43, earned us a little logo that we have proudly kept on display since 2010, in the practice, on the website and on any printed materials.

February 10, 2017
CQC practice manager adviser Josiane Wadey suggests ways to prepare for when the inspectors come calling.

CQC practice manager adviser Josiane Wadey suggests ways to prepare for when the inspectors come calling.

When I learned we would be having inspections from the Care Quality Commission (CQC), I wanted to understand what would be expected of us and share my learning through our practice management network – so I applied for a post as CQC practice manager adviser. Two years on, I have done a number of inspections on my days off and have learned a lot from them. 

October 18, 2016
RCGP Wales has said the Welsh government should use the draft budget on Tuesday to secure the future of general practice in the country

The Royal College of General Practitioners in Wales (RCGP Wales) has called on the Welsh government to invest nearly £300 million in general practice by 2021/22 to avoid a “perfect storm”.

RCGP Wales has said the Welsh government should use the draft budget on Tuesday to secure the future of general practice in the country.

October 10, 2016
Maureen Baker said the new scheme could put potential graduates off studying medicine

The Government will be unable to enforce their new policy, requiring doctors to work for the NHS for four years after qualifying, the chair of the Royal College of General Practitioners (RCGP) has said.

Speaking with Pulse at the RCGP conference last week, Maureen Baker said the new scheme could put potential graduates off studying medicine.

She added that if doctors did leave, the NHS would “want them to come back”, making it difficult to “criminalise people for leaving to go off and work elsewhere”.

September 27, 2016
Increasing pressure from an ageing population is leaving the healthcare system unable to cope

The healthcare system is “fragmented” and “failing” older patients, a new report from the British Medical Association (BMA) has found.

The report, Growing Older in the UK, warns that increasing pressure from an ageing population with more complex needs is leaving the healthcare system unable to cope.

The BMA estimates that four in 10 people aged over 65 years old and seven in 10 over 85 years olds have a long-term illness.

July 25, 2016
Over 1.5 million patient records could be unaccounted for under a new primary care support service run by a private provider

Over 1.5 million patient records could be delayed in transit or unaccounted for under a new primary care support service run by a private provider, according to the UK’s leading forum for practice managers.

GP practices have told Practice Index that “piles of notes” to be sent to other surgeries have not been collected and large numbers of records have not been delivered under the service run by primary care support services provider Capita, which won a 10-year contract with the NHS last year.

July 1, 2016
Alcohol-related deaths have risen by 4% in a year and 13% in the last decade, according to statistics from the HSCIC

Alcohol-related deaths have risen by 4% in a year and 13% in the last decade, according to statistics from the Health and Social Care Information Centre (HSCIC).

Of this proportion of deaths in 2014, alcohol-related liver disease made up 63% of the 6,830 deaths.

Councillor Izzi Seccombe, the Local Government Association's portfolio holder for community wellbeing, described the statistics as “shocking”.

June 30, 2016
David Behan has said they are working towards regulating care pathways as well as individual providers

The chief executive of the Care Quality Commission (CQC) has said they are working towards regulating care pathways as well as individual providers.

Speaking to delegates at the Health+Care event at Excel London today, David Behan said: “I think our future is to look at the system. Our model of regulation will flex as we go forward to look at issues around systems.”

However, he added that moving to inspect care pathways over services providers is “not a binary”.

June 16, 2016
Jeremy Hunt has urged healthcare managers to maintain quality care despite financial constraints or risk “disastrous consequences”

Jeremy Hunt has urged healthcare managers to maintain quality care despite financial constraints or risk “disastrous consequences”.

Speaking to delegates at the NHS Confederation Conference in Manchester today, the secretary of state for health said managers are asking if they should focus on access targets, quality care or their deficits.