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Wednesday 23 August 2017
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Topic: Featured Articles

August 16, 2017
Virginia Patania of Jubilee Street Practice, east London, explains how patient satisfaction levels transformed when she gave more responsibility to practice staff
August 9, 2017
Practices in Suffolk plan to keep communication lines open using a mobile chat app in the event of another cybersecurity attack on the NHS.

Practices in Suffolk plan to keep communication lines open using a mobile chat app in the event of another cybersecurity attack on the NHS. 

Practice managers and commissioners in NHS West Suffolk CCG and NHS Ipswich and East Suffolk CCG will be asked to join WhatsApp groups to keep in contact with each other.

The emergency measure comes in response to a cybersecurity attack on the NHS in May, which shut many practices for days.

August 3, 2017

Ann Neville decided to move into practice management in 2014 after her father fell ill with dementia. Just three years later, she has rectified major problems with access, introduced a workable system for visits and created a risk register that is giving pre-emptive advice to patients who might develop diabetes.  
Her practice, Darwen Healthcare in Lancashire, has nine GPs, 38 practice staff and a list of 12,500. 
Ms Neville has been commended by her peers for her ‘can-do’ attitude and as someone who is both firm and fair in her approach.

August 3, 2017

For the first time ever, Management in Practice has compiled a list of the 25 most inspiring practice managers in the industry.  At a time when general practice is under pressure, it seems vital to highlight the people who keep the show on the road.

The MiP List is a much-needed reminder of the amazing work practice managers are doing despite the daily challenges in primary care and the wider NHS. We delved behind the scenes to uncover the people who are going the extra mile, as nominated by their colleagues.

July 28, 2017
As the latest figures show only a modest improvement in staff absence due to illness, NHS Employers launches a new tool to help managers deal with sickness absence

The latest NHS Digital figures show that staff absence due to sickness has reduced by just 0.15% in the past two years, from 4.44% in 2015 to 4.29% in 2017.

The lowest rates of sickness absence (0.96%) were for nurses, midwifes and health visitors, while healthcare assistants and support staff showed the highest absence rates (5.9%).

July 28, 2017
Figures from the Royal College of GPs show that patients in England will have to wait more than a week for a GP appointment on more than 100 million occasions in just five years’ time

Figures from the Royal College of GPs show that patients in England will have to wait more than a week for a GP appointment on more than 100 million occasions in just five years’ time.

The data, estimated by the College based on current trends, show that the number of instances when patients will need to wait a week or more to see a GP will increase by over 20 million over the next five years. This is an increase of more than a quarter, from 80 million instances this year to 102 million by 2022.

A 'genuine risk to patient safety'

July 28, 2017
In an announcement released today, the BMA warns plans for severe funding cuts could have ‘serious consequences’ for hospitals and GP surgeries, including longer waiting times and even closures

The announcement relates to the ‘Capped Expenditure Process’ (CEP) which was introduced in April and asks NHS Commissioners in 13 areas across England to make considerable cuts in order to make up for budget deficits.

The areas affected include Cheshire and Merseyside, several areas in the South West including Bristol, Somerset and Devon, as well as three London CCGs. These areas are reportedly expected to cut spending by £500 million by April next year.

July 6, 2017
It is essential for practice managers to know how to get the most out of staff by turning negatives into positives, writes Keith Taylor.

It is essential for practice managers to know how to get the most out of staff by turning negatives into positives, writes Keith Taylor

Dealing with conflict and having to deliver bad news are some of the least enjoyable aspects of managing a team. But the way you deal with negative situations is what sets you apart as an effective practice manager. 

June 30, 2017
Solicitor Jayne Harrison discusses how to avoid an employment tribunal when dismissing an employee for performance reasons.

Solicitor Jayne Harrison discusses how to avoid an employment tribunal when dismissing an employee for performance reasons

Compensation awards for unfair dismissal can easily cost a practice dear. Here’s how to deal with difficult issues now and minimise the chance of a claim.

June 30, 2017
When it comes to providing more efficient and effective services, the quick wins have already been banked. So how do GP practices continue to improve services and save money?

When it comes to providing more efficient and effective services, the quick wins have already been banked. So how do GP practices continue to improve services and save money, while grappling with an ageing population, exponential rise in long term conditions, tighter budgets, increasing vacancies and a heavier workload?

June 21, 2017
Should you own and develop your own building, or find a reliable private sector partner to develop premises that you can lease? Monica Macheng
and Michael Hiscock from law firm Wright Hassall explore the options.

Should you own and develop your own building, or find a reliable private sector partner to develop premises that you can lease? Monica Macheng and Michael Hiscock from law firm Wright Hassall explore the options

Reading the NHS sustainability and transformation plan for Coventry and Warwickshire published recently, I was impressed by the bold opening statement of the vision for the local health and care economy: ‘To work together to deliver high-quality care, which supports our communities to live well, stay independent and enjoy life.’

June 16, 2017
Coping with harassment at work is not an easy task and can become an uncomfortable situation. Katie Mahoney and Emily Battcock explain how to overcome the issue.

Coping with harassment at work is not an easy task and can become an uncomfortable situation. Katie Mahoney and Emily Battcock explain how to overcome the issue

Many of us probably think workplace harassment is a thing of the past, but it is both surprising and disappointing that cases are still hitting the headlines.

Last year, the Trades Union Congress (TUC) found that in a survey of 1,500 women, 52% said that they had been harassed at work.

June 13, 2017
The recent announcement that NHS staff are to be awarded a 1% pay rise this year, while disappointing, is perhaps the percentage uplift most people had been realistically expecting.

The recent announcement that NHS staff are to be awarded a 1% pay rise this year, while disappointing, is perhaps the percentage uplift most people had been realistically expecting.

On the whole, staff might have accepted this with a resigned shrug, given the current financial pressures on the health service. But then we learned that MPs are to enjoy a 1.4% increase, which, according to the Daily Mirror, gives the politicians a new take-home pay of £76,011 per annum.

May 24, 2017
The NHS aspires to provide the safest, most effective healthcare in the world. But every year a small number of patients are harmed, sometimes fatally, in incidents that could have been prevented, Anne Ward Platt explains.

The NHS aspires to provide the safest, most effective healthcare in the world. But every year a small number of patients are harmed, sometimes fatally, in incidents that could have been prevented, Anne Ward Platt explains

May 10, 2017
An incorrectly reported practice split and significant changes to some practice registration numbers led to incorrect QOF figures being sent to the majority of practices in England, an NHS Digital investigation has found

An incorrectly reported practice split and significant changes to some practice registration numbers led to incorrect QOF figures being sent to the majority of practices in England, an NHS Digital investigation has found.

Following reports from practices that 2016/17 QOF payment figures were significantly lower than those for 2015/16, NHS Digital and NHS England investigated the problem.

May 9, 2017
Are there any simple lessons for practices looking to improve access? Rick Stern worked with over 1,500 individual practices across England in order to find out.

Are there any simple lessons for practices looking to improve access? Rick Stern worked with over 1,500 individual practices across England in order to find out

April 28, 2017
What will your job be like in a decade’s time? Victoria Vaughan asks the experts.

What will your job be like in a decade’s time? Victoria Vaughan asks the experts

If the past year has taught us anything, it is that predicting the future is a fool’s errand. Few people expected Brexit, to see Theresa May moving into Downing Street or Donald Trump waving from the White House.

But, closer to home, there are some clues to how the role of the practice manager is changing – and how it might look 10 years from now. 

March 24, 2017
A shiny new GP surgery reopened after a state-of-the-art makeover. Dr Surinder Chaggar explains how he got the NHS to fund it.

A shiny new GP surgery reopened after a state-of-the-art makeover. Dr Surinder Chaggar explains how he got the NHS to fund it

Practice profile:
Forum Health Centre, Coventry
16,500 list size
6 partners
3 salaried GPs
3 registrars

We applied for the money through the Primary Care Infrastructure Fund (PCIF)

March 21, 2017
Dr Trisha Wildbore explains how replacing partners with physician associates has paid off.

Dr Trisha Wildbore explains how replacing partners with physician associates has paid off

What we did

March 17, 2017
Keith Taylor explains how a practice manager can ensure that taking on a new GP partner is simple and easy for the whole team.

Keith Taylor explains how a practice manager can ensure that taking on a new GP partner is simple and easy for the whole team

New partners in a GP practice will be investing substantial time, money and effort in creating a potentially lifelong relationship. But introducing a new partner can be a hectic time for practices as they juggle administration and try to maintain patient continuity. As a practice manager, how can you help to make the transition seamless?

Managing accounts

February 28, 2017
Anthony Brand advises on how to develop the perfect business plan.

Anthony Brand advises on how to develop the perfect business plan

Every practice should be thought of as a business and it is vital that these businesses set a budget, especially in the current uncertain NHS economy. 

February 21, 2017
Practice managers could benefit from tapping into the opportunities on offer in their local pharmacies, argues Steve Williams.

Practice managers could benefit from tapping into the opportunities on offer in their local pharmacies, argues Steve Williams

February 21, 2017
Dwysan Rowena advises on how a practice manager can juggle their various roles while propping up a busy practice.

Dwysan Rowena advises on how a practice manager can juggle their various roles while propping up a busy practice

What is a practice manager? Simple. A manager of a practice. But what does it actually mean? The responsibilities vary, particularly with the size of the practice. A large practice could have 10 managers; a smaller or medium-sized practice often has only one.

February 17, 2017
The rising workload in general practice is keeping everyone on their toes. Angela Sharda quizzes a practice manager on how she rises to the challenge

The rising workload in general practice is keeping everyone on their toes. Angela Sharda quizzes a practice manager on how she rises to the challenge

Q Why did you decide to become a practice manager?

A I was not sure about working in the public sector but I was bringing up three children alone and wanted to be closer to home.

Q What are the biggest challenges you face on a daily basis and how do you tackle them?