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Saturday 20 July 2019
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Topic: *** Editor's Pick

May 14, 2019

The deadline by which practices must join a primary care network (PCN) is just a day away. Chris Davies, transformation partner at NHS Arden & GEM CSU asks if you are ready for the changes this will bring. 
 

April 22, 2019

Two-thirds of practice managers said sustainability and transformation fund (STF) allocations had brought ‘no improvement’ to general practice, a report has revealed.

The Primary Concerns 2018: The State of Primary Care report, published last month (27 March), surveyed the readers of Cogora’s five primary care publications: Management in Practice, Healthcare Leader, Nursing in Practice, Pulse and The Pharmacist.

April 19, 2019

Linda de Silva, practice manager at Freshford Practice in Braintree, Essex, talks to Costanza Pearce about her reasons for leaving the job after more than a decade
 
It’s clear that Linda de Silva, who has been a practice manager for many years, is dedicated to the NHS but she does not hesitate to speak out about its problems. She talks of the ‘constant pressure’ of the job and describes her workload as ‘impossible’.
 

April 18, 2019

Teresa Chapman, winner of the 2018 Practice Manager of the Year award, talks to Nora Elias about her experience of innovating to turn around a practice struggling with GP shortages and funding cuts 
 
'I’m very lucky; I have a good team to support me. And I like  to be busy.’ Teresa Chapman, practice manager at Parchmore Medical Centre in Croydon, south London, is discussing how she balances the many tasks in her intense schedule.
 

February 4, 2019

There is no guarantee GP practices will continue to receive funding for the provision of the extended hours access directed enhanced service (DES), under the new GP contract.
 
From July, the extended hours access DES will be transferred from practices to the new primary care networks.
 
The change, which forms part of a the five-year GP contract, means NHS England will no longer directly pay practices to deliver the service, although the BMA said the money should flow from the networks into the practices.
 

December 17, 2018

Working in a practice is by no means an easy job. As if the day-to-day running is not tricky enough, especially with the pressures caused by underfunding, practices face another significant challenge from impatient, frustrated and occasionally rude or violent patients.
 
To an extent, this behaviour might seem unsurprising as you are dealing with sick, anxious people, and you might expect practice teams to be reasonably robust about this. But there are times when patient behavior oversteps the mark.

November 14, 2018

School children are often told to stand up to bullies and speak up about their behaviour – whether this is in the playground or via the internet.
 
But what if the bullying is happening in the workplace and you find yourself the victim of it? And what if you are afraid to stand up to the bully and the bureaucracy of the NHS organisation you are working in?
 
The 2017 NHS Staff Survey, published by NHS Employers and completed by 487,227 NHS staff, shows that bullying and harassment remains an issue in the NHS.
 

September 11, 2018

A glitch in an IT system used by GP practices has resulted in documents being left out from patient records, NHS England has warned.
 
The Docman IT system – which is used by approximately 6,000 GP practices – automatically processes letters received by practices through NHSmail and adds them to the patient records.
 

September 7, 2018

There has been an increase in the number of written complaints submitted to GP and dental practices but a fall in those presented to secondary care, NHS Digital has found.
 
In a report published yesterday (6 September), Data on Written Complaints in the NHS, 2017-18, NHS Digital said that there was a 4.5% rise in the number of complaints made by or on behalf of patients to GP and dental practices.
 

September 3, 2018

The finalists for the 2018 General Practice Awards have been announced.
 
Management in Practice is delighted to announce the finalists for the Practice Manager of the Year Award (sponsored by PSUK Ltd) and the GP Team of the Year Award (sponsored by MPS).
 
The six practice managers that will vie for the award are:

July 19, 2019

The General Medical Council (GMC) has been selected to regulate physician associates, following agreement from all four UK Governments.
 
Last year the Government said it would push forward with legislation to regulate the new role, but it was still undecided as to which body would be responsible for monitoring physician associates (PAs).
 
The Government confirmed today that the GMC will regulate both PAs and anaesthesia associates.
 

July 18, 2019

Virginia Patania explains how the entire workforce can come together to look after your practice’s reputation
 
In general practice, reputations don’t always match what’s being delivered. There can be grinding 2.5-star reviews for GP surgeries on the NHS website (formerly NHS Choices) and seemingly negative Healthwatch reports for what, in reality, is reliable clinical care. This can be a demoralising drag.

July 16, 2019

Homeless people are being denied access to NHS services because they are struggling to register at a GP practice, a new study has found.
 
Researchers from the University of Birmingham interviewed 22 homeless people to understand their experience of accessing NHS primary care services.
 

July 15, 2019

The GP property transactions specialist team at Capsticks Solicitors LLP share their top tips on how to resolve property disputes

Practices can find themselves at the centre of property disputes, whether they are a landlord with third party tenants or whether they are a tenant with a third-party landlord, say Capsticks partners Dan Kirk and Lisa Geary.

One frequent cause of disputes is when practices have others in occupation such as pharmacists.

July 12, 2019

NHS England’s flagship patient feedback tool will be modified next year, with patients no longer being asked if they would recommend the service to their family or friends.
 
The feedback tool’s key question, ‘How likely are you to recommend our service to friends and family if they needed similar care or treatment?’ will be scrapped from April 2020, following feedback from stakeholders that it should be ‘clearer and more accessible’.
 

July 11, 2019

Almost all patients continue to trust their GP and other practice staff, NHS England's latest annual survey of primary care patients has revealed.
 
This year's NHS England GP Survey, completed by 770,512 patients in England, showed 96% of patients had trust and confidence in the healthcare professional they talked to or saw during their last GP appointment - the same proportion as in 2018.
 

July 11, 2019

Patients can now access health information through voice-assisted technology, as part of a partnership between the NHS and Amazon.
 
However, the RCGP has warned that while the idea is interesting, it has the potential to put 'more pressure' on GPs.
 
The partnership was initially announced in July 2018 as part of a committment to invest almost half a billion pounds in hospital technology.
 

July 10, 2019

The GP property transactions specialist team at Capsticks Solicitors LLP reveal the most common reasons for property disputes and how to avoid them

Practices can find themselves at the centre of property disputes, whether they are a landlord with third party tenants or a tenant with a third-party landlord, say Capsticks partners Dan Kirk and Lisa Geary.

July 8, 2019

The proportion of patients deregistering from a digital GP provider and returning to their original practice is three times higher than patients switching between traditional practices.
 
In London – where digital provider Babylon GP at Hand is based – more than a third of patients at digital practices go back to their previous GP surgery within a year of moving to the new one, according to NHS England analysis.
 

July 8, 2019

As of 1 July, primary care networks (PCNs) are now live across England. PCNs are groups of practices and other primary care professionals that cover between 30,000 and 50,000 patients.
 
GP practices have been kept abreast of PCN-related deadlines through multiple channels and most English GP practices are now part of a PCN.
 

July 8, 2019

A GP practice in Wrexham has declared it can no longer cope with the demand created by new housing developments.
 
Alyn Family Doctors is already consulting on a proposal to close one of its practices, Gresford Health Centre, because it 'cannot safely staff' the branch following an 'unmanageable' increase in demand.
 
It plans to relocate patients to its others branches in the villages of Rossett and Llay.
 

July 4, 2019

Almost half of GP practices in England are expected to adopt a pharmacist-led initiative that helps to reduce medication errors in general practice prescribing by next year.
 
The NHS Patient Safety Strategy, published on Tuesday (2 July), said that the Academic Health Science Networks (AHSNs) will support national rollout of this initiative to general practice.
 

July 3, 2019

Around 5% of practices are still not connected to the NHS app, despite the deadline of 1 July passing.
 
NHSX, the NHS organisation working on digital transformation of the NHS, has revealed that practices using EMIS and TPP clinical systems are connected to the app, and practices using Vision and Microtest are not.
 

July 2, 2019

As of 1 July, primary care networks (PCNs) are now live across England. PCNs are groups of practices and other primary care professionals that cover between 30,000 and 50,000 patients.
 
GP practices have been kept abreast of PCN-related deadlines through multiple channels and most English GP practices are now part of a PCN.