This site is intended for health professionals only
Tuesday 27 September 2016
Ask the expert
Search this site:
You are here:
> Receptionists deserve...
Get the magazine
Pulse Jobs - Look to recruit a GP - September16
Receptionists deserve ‘greater recognition’
CCG to send mildly sick patients to pharmacists over GPs
BMA calls off junior doctors strikes
Charity finds 5 in 6 neonatal units fail to provide accommodation for parents
NICE calls for tailored care for people with multimorbidity
New Scottish housing developments will overburden GPs, warns RCGP
Revolutionary referring – setting the record straight
General practice - risky business?
The Intelligent Practice
Disability Equality in Practice: The DDA and Practice Managers
Managing patients with hypertension in primary care
Improving efficiency with a specialist UK GP typing service – a case study
23 February, 2013 12:16 PM
Receptionists have an essential role in primary health and should have “greater recognition”, a study published in the British Journal of General Practice (BJGP) has claimed.
An environment where receptionists give feedback could create a better practise system, benefiting both
and staff the University of Manchester researchers said.
“It might be the case that what are portrayed as individual failings on the part of receptionists are actually due to systemic problems within GP practices,” lead author Johnathon Hammond said.
By observing receptionists at work for 200 hours then following up with interviews, the researchers found receptionists feel responsible for protecting the vulnerable.
However, protocols set by GPs and patients who try to “play the system” make the job harder.
Minimal training, time and information also impact on receptionists’ ability to prioritise patients in a short amount of time, according to the study.
“Receptionists should be enabled to consistently fulfil their potential as the key link between the community and their primary care NHS services,” the study said.
*** Editor's Pick
to post comments
Ads by Google
© Cogora 2016
Terms & conditions
Cogora Limited, 140 London Wall, London EC2Y 5DN, is a company registered in the United Kingdom with Reg. No. 2147432 |