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Monday 17 June 2019
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IT delays putting patient safety at risk, say senior NHS staff

Senior NHS staff support IT modernisation but say that continuing delays are putting patient safety at risk, according to a study published on today (Thursday 17 May  – Implementing the NHS information technology programme: qualitative study of progress in acute trusts. BMJ Online First).

The NHS information and technology programme is the largest civilian IT programme in the world with projected expenditure of more than £12bn.

Researchers interviewed 25 senior managers and clinicians responsible for implementing the programme in four NHS hospitals in England. Interviews were conducted in two stages, 18 months apart, to compare progress and perceived challenges over time.

Interviewees unreservedly supported the goals of the programme, but had several concerns.

In the first round of interviews, the main concerns were about financial deficits, delays in replacing patient administration systems, and poor communication between Connecting for Health (CfH) and local managers.

Eighteen months later, the issue of financial deficits was even more acute. There was also concern that managers could not focus on implementing the system because of competing financial priorities.

Continuing delays in replacing patient administration systems and poor communication were also still apparent in the second interviews. Respondents reported uncertainty about the timetable for delivery and felt disempowered and frustrated with the lack of consultation.

Furthermore, the delays were now seen as an unacceptable risk to patient safety. One respondent said: "Our path system is extremely out of date … it's a huge risk to the trust that we're still carrying this path system." Another warned "there are a number of risks that are associated with our old system, some very serious risks …"

Respondents also questioned whether NHS-wide connectivity would ever be achieved.

Finally, there was little support for Choose and Book and none of the interviewees was optimistic about the ability of CfH to deliver the systems. "The software is not fit for purpose …" said one director of information management and technology.

"The staff we interviewed were unreservedly in favour of IT modernisation," say the authors "but this support will quickly diminish unless more progress is achieved."

They believe CfH needs to address the uncertainty experienced by trusts and take responsibility for advising about interim decisions, while trust managers urgently need concrete information about implementation timetables, long-term goals of the programme, and value for money. Trusts also need help in prioritising IT modernisation, they conclude.

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