The Care Quality Commission has published another 39 reports on the quality of care provided by GP practices that have been inspected recently.
Of the 39, two have been rated as outstanding, 27 have been rated as good, and ten have been rated as requiring improvement.
Under CQC’s new programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.
The CQC said the main reasons Concord Medical Centre was rated outstanding include the fact it employed a full-time mental health nurse consultant who reduced patient referrals by 85%, as well as a recently developed carers’ group where the Carers Association to see carers once a week at the practice.
It was also applauded for its “cohesive and motivated team”, with schemes like a staff recognition award held twice a year for three staffing areas; nursing, administration and reception. The recognised member of staff would have their picture taken and was celebrated in the patient newsletters.
The outstanding features of Cuckoo Lane Practice included regular spirometry tests, weekly clinics for patients registered at other local practices and support for patients to maintain self-management plans as well as targeted treatment and support for local patients with a mental.
Integrated care is provided for older patients through a dedicated Age UK support worker based at the practice three days a week, providing care for older patients living alone. Transport is also provided, to help patients that are house bound or have difficulty travelling to the practice, attend appointments.