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Sunday 22 July 2018

Fiona Dalziel

Fiona Dalziel has been involved in primary healthcare management for 25 years.

Articles by this author

Tue 22 November
Tue 22 November
Fri 24 June
Fri 24 June
Having survived the Scottish Independence referendum, an equally ghastly process but with a good outcome, it is entirely possible that Nicola Sturgeon will try for another independence referendum
Fri 22 April
Fri 22 April
The risk of needle-stick injury in general practice is high. It’s important that all team members know what course of action to take if someone is injured
Thu 24 December
Thu 24 December
General practice in the UK is a wonderful service, provided by dedicated and committed people and I’m proud to work in it
Fri 24 April
Fri 24 April
Shared parental leave is now upon us and it is important that the terms and conditions are understood
Fri 30 March
Fri 30 March
Despite tackling significant organisational change, practice managers still need to keep the other plates spinning – including risk management. This article gives an overview of some basic health and safety requirements Author: Fiona Dalziel
Mon 16 January
Mon 16 January
What should practices do to safeguard all those affected by the employment of a locum in the practice: the patients, the practice and the locum themselves?
Mon 17 October
Mon 17 October
Regulatory standards and outcome frameworks mean demonstrating quality is of paramount importance. Quality awards can be a valuable risk management exercise and guide practices through the necessary standards
Mon 27 June
Mon 27 June
The King’s Fund’s recent quality report has thrown down the gauntlet to practice managers – so what are the organisational challenges ahead?
Fri 25 March
Fri 25 March
Patient complaints can be a managerial nightmare, particularly if they remain unresolved and escalate to the extent that a legal claim is issued. Fiona Dalziel outlines the NHS Complaints Procedure and the appropriate steps to minimise risk
Wed 1 December
Wed 1 December
Ensuring continuity of care, in which patients are assured of a consistent and co-ordinated pathway to manage their health, is an increased challenge in primary care. Fiona Dalziel looks at the manger’s role in maintaining this
Fri 1 October
Fri 1 October
Of course, it is not only sickness absence that can give managers headaches over business continuity – practice measures should be in place to cover issues such as bereavement, travel disruption and dependant leave, as Fiona Dalziel explains …
Tue 6 July
Tue 6 July
The role of the healthcare assistant (HCA) can help practices to deliver valuable clinical support, cost-effectively. Fiona Dalziel looks at the patient-safety issues practice managers should take into account when employing an HCA, in order to minimise risk
Thu 8 April
Thu 8 April
Last issue, we looked at legislation surrounding confidentiality and patient data. Here, Fiona Dalziel outlines practical measures to ensure quality risk management in several key related areas …
Wed 16 December
Wed 16 December
The threat of violence to practice staff from aggressive patients is, sadly, a real and ongoing risk that managers need to contend with. Continuing her series on risk management, Fiona Dalziel outlines actions and control measures to minimise the dangers
Fri 28 August
Fri 28 August
The impact of swine flu on GP surgeries has meant practice staff are under pressure like never before. But what are managers’ responsibilities for managing stress, and how can you ensure your staff remain cool, calm and collected? Fiona Dalziel explains
Fri 19 June
Fri 19 June
The new Health and Safety (Offences) Act came into force in January and means neglectful managers could face imprisonment. Fiona Dalziel explains the basic steps required by law
Fri 27 March
Fri 27 March
Continuing her series on risk management, Fiona Dalziel considers the robustness – or otherwise – of practices’ system defences
Fri 12 December
Fri 12 December
Many practices may have lost sight of opportunities to look more widely at patient safety issues, says Fiona Dalziel, who explains how to approach the design of a risk management system that reduces “organisational accidents”, together with the need to get the ideal balance of a robust system that protects against hazards but does not waste practice resources
Wed 1 March
Wed 1 March
Recent advances in the recognition of the importance of the practice manager’s role have been very exciting. The significance of the government featuring the role so prominently in the nGMS contract should not be underestimated. Neither, however, should the significance of the introduction in late 2005 of a vocational training scheme (VTS) for practice managers, as Rosey Foster and Fiona Dalziel explain …