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Sunday 18 August 2019

Anne Ward Platt

Anne is the director of WP Medical & Professional Services, which assists health organisations with Medico-legal issues, complaints and offers training.

Articles by this author

Wed 24 May
Wed 24 May
The NHS aspires to provide the safest, most effective healthcare in the world. But every year a small number of patients are harmed, sometimes fatally, in incidents that could have been prevented, Anne Ward Platt explains.
Fri 22 April
Fri 22 April
By autumn 2016 all general practices in England should have had a CQC inspection. What has the Care Quality Commission come across in its inspections so far?
Fri 23 October
Fri 23 October
No practice can afford to lose money especially in the current climate. Fraud is preventable as long as you have the right measures in place and you know how to spot it
Mon 3 August
Mon 3 August
General practice plays a key role in supporting patients with alcohol issues but it is also important to recognise when colleagues are struggling
Mon 23 February
Mon 23 February
Levels of overweight and obesity have reached epidemic proportions in the UK, in the developed world only the US has a higher prevalence of obesity so what can GPs and other primary care professionals do to redress the balance?
Tue 4 March
Tue 4 March
Being vigilant and aware of the signs of domestic abuse can help safeguard patients and staff alike
Fri 30 August
Fri 30 August
Providing high quality care involves listening to patients and responding positively to feedback, both positive and negative
Sat 9 February
Sat 9 February
In the months and years following the tragic case of 'Baby P', many children continue to be at risk from parents and caregivers. Those working in general practice can help to identify potential warning signs and protect children
Tue 17 July
Tue 17 July
Anne Ward Platt explores the risks and benefits to practices and their patients.
Thu 29 March
Thu 29 March
Health reform in England has to an extent muddied the waters of complaints-handling procedures, yet fundamental principles remain to resolve patient complaints and avoid scenarios that spiral into costly and damaging situations
Tue 17 January
Tue 17 January
Tough times may lead a minority to desperate measures, so it pays to be aware of a heightened risk of fraudulent activity and effective measures to mitigate it
Tue 28 June
Tue 28 June
With the electronic records roll-out on its way, patient confidentiality is an increasing concern. Practices need a robust strategy
Thu 24 March
Thu 24 March
Many young people have concerns over the confidentiality of their consultations, and this may prevent them seeking appropriate treatment. How accommodating is your practice to young people in general? Anne Ward Platt outlines measures to create an inclusive practice culture
Tue 6 April
Tue 6 April
Poor risk management can result in patient harm and lay both the practice and certain individuals open to complaints and litigation. This year, ensure you remain robust over risk, says Anne Ward Platt
Mon 20 April
Mon 20 April
A shake-up of the complaints handling procedures has been introduced, meaning that patients can now complain directly to their PCT. Anne Ward Platt gives both an overview of the new procedures and outlines how managers can prepare their teams to handle complaints quickly and effectively
Thu 28 August
Thu 28 August
Unresolved complaints in general practice can have a damaging effect on practice morale and operation. However, as Anne Ward Platt explains, an effective process of conciliation can help to repair relationships with patients holding grievances, and should be viewed as a valuable resource by practices intent on raising their standards of complaints handling