This site is intended for health professionals only
Sunday 24 June 2018

Anne Crandles

Anne Crandles is a practice development manager at a salaried practice in Edinburgh and a local co-ordinator for the Scottish Practice Management Development Network. She also serves on the editorial board for Management in Practice.

Articles by this author

Tue 13 June
Tue 13 June
The recent announcement that NHS staff are to be awarded a 1% pay rise this year, while disappointing, is perhaps the percentage uplift most people had been realistically expecting.
Tue 22 November
Tue 22 November
The practice manager role is evolving, so it is vital that you give yourself the best chance to cope with the rising workload.
Fri 22 April
Fri 22 April
There have been bucket loads of information on revalidation for nurses but managers also need to know what it means for them and the practice. Here, we outline how the surgery can play its part in this new process.
Mon 8 February
Mon 8 February
The consequences of not having procedures in place if patients fall and injure themselves could be unpleasant for them and the practice. Are you aware of what should be done in case such accidents occur?
Wed 30 December
Wed 30 December
Last year’s flu vaccine was ineffective and this has undermined people’s confidence in flu immunisations. As a result, many patients are just not bothering to present.
Fri 23 October
Fri 23 October
General practice is never far from the headlines and the news is rarely good. In the face of this media glare it’s important to keep moral high and stress levels low.
Mon 28 September
Mon 28 September
Here’s a question to ponder as the darker evenings start to set in – have you planned the practice’s Christmas yet?
Tue 22 September
Tue 22 September
Do you remember last year’s backlash against the four days practices had ‘off’ at Christmas and New Year?
Mon 14 September
Mon 14 September
Do you remember the previous mid-term break? Did you have people coming out of the woodwork, asking for last minute leave?
Mon 7 September
Mon 7 September
Meningitis ACWY, age cohorts for shingles, catch up campaigns – do immunisation programmes for babies, school children, university students and the older practice population leave you reeling?
Fri 24 April
Fri 24 April
Having the correct procedures in place to deal with bullying in the workplace is vital to make sure the issue is properly tackled
Tue 24 February
Tue 24 February
As general practice struggles with an ever-increasing workload sending text messages, providing access to online services and voicemail bookings are some of the new systems currently saving time.
Mon 25 August
Mon 25 August
Providing adequate physical storage that meets a variety of needs is an overlooked challenge for practice managers
Thu 15 May
Thu 15 May
Sharing clear info with patients about results and performance data can help to reduce misunderstanding and dissatisfaction
Mon 25 November
Mon 25 November
Change can be a challenge within any organisation, but involving your practice in new initiatives and projects can benefit everyone
Fri 30 August
Fri 30 August
Managing to be both competitive and co-operative might sound difficult, but it is possible to have it both ways
Thu 28 March
Thu 28 March
Have you survived another year-end? Sit back and relax now that the worst is over.
Sat 9 February
Sat 9 February
Maximising your QOF points might seem to get harder every year, but mobilising your entire team should get results
Fri 30 March
Fri 30 March
Rather than seeking external trainers to upskill your team, there are benefits to stepping up to the plate and training staff yourself – it will enhance your own abilities as well as your practice’s
Mon 5 December
Mon 5 December
Practice managers should show true grit and prepare for adverse weather this winter, says Anne Crandles