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Thursday 24 January 2019

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Sponsored feature: patients behaving badly

Wednesday 23rd January 2019

In an ideal world, all patient interaction would be easy and we would get on well with everyone registered at our practice.
However, this isn’t always the case and when practice staff encounter patients whose behaviour is difficult to deal with, it can be tricky to know how to respond as Dr Ellie Mein, medico-legal advisor at the Medical Defence Union (MDU), explains.

Practice staff interact with a large number of patients every day. The...

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