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Tuesday 19 March 2019

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Sponsored feature: five steps to successfully resolving patient complaints

Thursday 14th March 2019

Medical Defence Union (MDU) medico-legal adviser Dr Kathryn Leask on how practices can effectively address complaints at an early stage
Dealing with a practice complaint can be time consuming and, depending on the context, distressing.
However, in the Medical Defence Union’s (MDU) experience, the time taken to provide a response will be well spent if the complainant’s concerns can be addressed at the first opportunity.