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Saturday 23 February 2019
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How our practice cut average appointment waiting times from two weeks to two days

Friday 22nd February 2019

Stratford Village Surgery in East London, which cares for around 10,000 patients, used to struggle to meet demand and its patients were sometimes waiting for over two weeks to be seen.
 
However, after introducing a new online triage system, the surgery managed to reduce average waiting times for appointments from two weeks to two days.
 
GP and medical director at Stratford Village Surgery Dr Bhupinder Kohli tells Management in Practice how they achieved...

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